Customer Service Team Leader

Paddy Power; Gloucester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Bonus & rewards

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Birthday Leave

Employee Assistance Programme

Eyecare vouchers

Job summary

Paddy Power in Gloucester is seeking a Customer Service Team Leader for our retail shops. You will welcome customers, deliver best-in-class service, and create a friendly atmosphere while promoting our Paddy offers.

No prior betting industry experience is required; full training will be provided. You will lead the team, manage shop operations in the Shop Manager's absence, and focus on meeting shop goals with a proactive, customer-focused approach.

Qualifications

• Customer-facing skills with ability to deliver a warm, welcoming service.
• Strong communication to answer queries and explain promotions.
• Ability to lead a team and step in for the Shop Manager when needed.

Responsibilities

• Host customers in shop and communicate answers to queries.
• Promote Paddy offers and inform customers about promotions.
• Assist customers to place bets via terminals, phone, and in-shop.
• Maintain an inviting shop presentation and atmosphere.
• Act as Shop Manager in the absence of the Store Manager.
• Adhere to social responsibility guidelines and regulations.

Skills

Customer service

Hospitality

Communication

Team leadership

Job description

Starting Salary: £13.25per hour

Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote ourPaddy offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do youhave the ability to meet shop goals and targets?Don'tworry ifyou'venever worked in the betting industry before, we will provide full training… but it'syour attitude that counts! Does this sound like you? If so, keep reading!

How you’ll do it?

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customerqueriesand informing customers about our latest promotions

Other duties will include:

• Assistingcustomers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering toestablishedguidelines and regulations

What we offer?

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform – NUDGE.
• Company Social Events.
• Groupon Discount Scheme
• Eyecare vouchers

And the Values that guide us? Here they are:

Customer First,Always| ChangeTheGame | Win Together | FreeToBe Me

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.