Customer Service Team Leader

InHealth Group Limited; Middlewich; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

InJoy rewards

25 days leave

Pension scheme

Learning & development

Well-being hub

Peer recognition

Refer a friend bonus

Healthcare discounts

Cycle to Work

Job summary

InHealth is seeking a Team Leader to oversee the day-to-day bookings for the Lung Health Check Service, ensuring efficient operations and excellent patient experiences. You will work with internal and external stakeholders to achieve service goals.

You will lead, coach and support a team of Patient Care Advisors, driving performance while upholding patient confidentiality, data protection and health and safety standards.

Qualifications

• Previous experience in a customer service, patient care, or healthcare environment, with the ability to handle sensitive enquiries effectively.
• Strong communication skills, both written and verbal, with the confidence to build positive relationships at all levels.
• Understanding of patient confidentiality, data protection, quality standards, and health and safety requirements.
• Experience coaching, supporting, or leading others, with previous supervisory or team leadership experience desirable.
• A proactive and adaptable approach, with a commitment to continuous improvement and delivering excellent patient care.

Responsibilities

• Lead, motivate, and support a team of Patient Care Advisors to deliver excellent service and achieve performance targets.

Skills

Leadership

Customer service

Communication skills

Healthcare experience

Job description

Our Customer Service teams play a vital role in helping people access the care they need. As a Team Leader, you'll lead a team of Patient Care Advisors, ensuring a high-quality, patient-focused service while driving performance, engagement, and continuous improvement.

This role sits within our Lung Cancer Screening Service, supporting the early detection of lung cancer and helping to save lives. As this service continues to grow across the NHS and InHealth, you'll have a unique opportunity to influence and shape how we deliver care in the future.

If you're passionate about delivering exceptional service, developing people, and making a real difference to patients, we'd love to hear from you.

About the Role

As a Team Leader, you'll oversee the day-to-day bookings function for the Lung Health Check Service, ensuring efficient operations and excellent patient experiences. You'll work closely with internal and external stakeholders while building strong relationships with your team to achieve service goals.

Key Responsibilities

• Lead, motivate, and support a team of Patient Care Advisors to deliver excellent service and achieve performance targets.

Skills & Experience

• Previous experience in a customer service, patient care, or healthcare environment, with the ability to handle sensitive enquiries effectively.
• Strong communication skills, both written and verbal, with the confidence to build positive relationships at all levels.
• Understanding of patient confidentiality, data protection, quality standards, and health and safety requirements.
• Experience coaching, supporting, or leading others, with previous supervisory or team leadership experience desirable.
• A proactive and adaptable approach, with a commitment to continuous improvement and delivering excellent patient care.

Why Join Us?

This is an exciting opportunity to be part of a growing, life-changing service that has a direct impact on patient outcomes. You'll have the chance to shape the future of Lung Cancer Screening while developing your leadership career in a supportive and innovative environment.

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 25 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Monthly award programme and online peer-to-peer recognition
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.

Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.

InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.

New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.