Customer Service Team Leader

Allscreens Nationwide Ltd; Middlewich; On-site; GBP 29,000 - 38,000; Full time

Job summary

Allscreens Nationwide Ltd in Middlewich is seeking a Team Leader to oversee the Lung Health Check Service. You will lead a team of Patient Care Advisors, ensuring efficient bookings and a patient-focused service while driving performance and continuous improvement.

The role sits within our Lung Cancer Screening Service, supporting early detection and improved patient outcomes. You will collaborate with internal and external stakeholders, coaching your team and shaping service delivery for the

Qualifications

• Experience in customer service, patient care or healthcare environment.
• Ability to coach, support, or lead others.
• Strong written and verbal communication; confident in stakeholder engagement.

Responsibilities

• Lead and motivate a team of Patient Care Advisors to deliver high-quality service.
• Monitor performance, provide coaching and support individual development.
• Manage workloads and operations to meet service levels and KPIs.
• Serve as a link between the team and senior management, ensuring clear communication.

Skills

Team leadership

Customer service

Healthcare environment

Coaching & development

Communication skills

Job description

Team Leader - Lung Cancer Screening Location: Middlewich Hours: 37.5 hours

Our Customer Service teams play a vital role in helping people access the care they need. As a Team Leader, you’ll lead a team of Patient Care Advisors, ensuring a high-quality, patient-focused service while driving performance, engagement, and continuous improvement. This role sits within our Lung Cancer Screening Service, supporting the early detection of lung cancer and helping to save lives. As this service continues to grow across the NHS and InHealth, you’ll have a unique opportunity to influence and shape how we deliver care in the future. If you’re passionate about delivering exceptional service, developing people, and making a real difference to patients, we’d love to hear from you.

About the Role

As a Team Leader, you’ll oversee the day-to-day bookings function for the Lung Health Check Service, ensuring efficient operations and excellent patient experiences. You’ll work closely with internal and external stakeholders while building strong relationships with your team to achieve service goals.

Key Responsibilities

• Lead, motivate, and support a team of Patient Care Advisors to deliver excellent service and achieve performance targets.
• Monitor team performance, provide coaching and feedback, and support individual development.
• Manage workloads and daily operations to ensure service levels, KPIs, and patient satisfaction are achieved.
• Act as a key link between your team and senior management, ensuring clear communication and engagement.
• Identify opportunities to improve processes, resolve operational challenges, and enhance service delivery.

Skills & Experience

• Previous experience in a customer service, patient care, or healthcare environment, with the ability to handle sensitive enquiries effectively.
• Strong communication skills, both written and verbal, with the confidence to build positive relationships at all levels.
• Understanding of patient confidentiality, data protection, quality standards, and health and safety requirements.
• Experience coaching, supporting, or leading others, with previous supervisory or team leadership experience desirable.
• A proactive and adaptable approach, with a commitment to continuous improvement and delivering excellent patient care.

Why Join Us?

This is an exciting opportunity to be part of a growing, life-changing service that has a direct impact on patient outcomes. You’ll have the chance to shape the future of Lung Cancer Screening while developing your leadership career in a supportive and innovative environment.