Customer Service Team Leader

TN United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Customer Service Team Leader Trainee to enhance the customer experience in a dynamic retail environment. This role involves engaging with customers, processing bets, and maintaining shop standards. With a focus on personal growth and progression, the company offers a supportive atmosphere where employees can thrive. Enjoy industry-leading pay rates, a variety of perks, and opportunities for career advancement. If you are passionate about customer service and eager to learn, this is your chance to shine in a rewarding role.

Benefits

Salary Increase after 6 months

20% discount on FlutterShares

Refer & Earn scheme

Company Sick Pay scheme (up to 5 weeks)

Free eye test & discount on VDU glasses

Birthday Day off

Six Free counselling sessions & 24/7 EAP Telephone Support

Live sports streamed in shop

Competitions with prizes

Lifestyle and Retail discounts (WRKIT)

Qualifications

• Must love talking and getting to know customers.
• Stay calm under pressure and constantly improve.

Responsibilities

• Responsible for all shop operations including opening and closing.
• Taking and processing bets while maintaining shop standards.

Skills

Customer Service

Communication Skills

Adaptability

Education

High School Diploma

Job description

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Customer Service Team Leader Trainee - CS Team Leader PAY RATE £13.05ph

YOUR ROLE IN THE TEAM

Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence. Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.

We want all our people to always want to achieve more, so when we say progression, we mean it! Be brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don't worry if you've never worked in the betting industry before; we'll give you the knowledge… but it's your attitude that counts! Does this sound like you? If so, keep reading!

HOW WE DO IT

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This includes cross-selling our retail and online products and services, clearly communicating answers to customer queries, and informing customers about our latest promotions.

Other duties will include:

1. Responsible for all shop operations including opening and closing procedures
2. Taking and processing bets
3. Keeping and maintaining shop presentation standards
4. Ability to adapt to different situations while still staying completely customer obsessed
5. Play by the rules by complying with Social Responsibility duties

WHAT'S IN IT FOR YOU?

• Money Baller: Reap the rewards
• Industry leading pay-rates: Why wouldn't you get paid more to do the same job?
• Salary Increase after 6 months: PP… Rewarding punters and employees since 1988.
• 20% discount on FlutterShares: Get your ‘Share' of the winnings.
• Refer & Earn scheme: Having a friend at work will make you hate your job less.
• Team Doc: Healthy worker is a happy worker
• Maternity & Paternity leave top-up: This is not paid babysitting.
• Company Sick Pay scheme (up to 5 weeks): Under the weather? Grab Paddy's umbrella.
• Free eye test & discount on VDU glasses: How would you watch sport at work otherwise?
• Birthday Day off: Happy Birthday to you!
• Six Free counselling sessions & 24/7 EAP Telephone Support: Even we know some benefits don't need a joke...
• Craic & Banter: Working and living your best life
• Competitions with prizes: Who doesn't like a bit of healthy competition?
• Lifestyle and Retail discounts (WRKIT): You don't always need a bus pass to get discounts.
• Live sports streamed in shop: Horse racing, football, darts, golf… watch it all while at work.
• Big Christmas and Grand National drinks: Who doesn't love watching their manager slide across a dancefloor?
• Head Office secondment schemes: In case you want to know the business inside and out.