Customer Service Team Leader

Candid Hire; Kingston upon Hull; On-site; GBP 33,000 - 38,000; Full time

Job summary

Candid Hire is seeking a Customer Service Team Leader for a reputable logistics company in Hull. This leadership role involves overseeing a team to ensure effective service delivery while driving a proactive service culture. Ideal candidates will have experience in customer service and previous supervisory roles, thriving in a fast-paced environment.

Benefits

22 days holiday + Bank Holidays

BUPA Connect health cover from day one

Pension scheme (auto-enrolment after 3 months)

Friendly, collaborative working environment

Qualifications

• Experience in a customer service environment, preferably in logistics or FMCG.
• Previous team leader or supervisory experience essential.
• Confident communicator with a calm, solutions-focused approach.

Responsibilities

• Oversee a team of customer service advisors ensuring high-quality service delivery.
• Act as the escalation point for complex queries.
• Monitor KPIs, service standards, and performance metrics.

Skills

Customer Service

Leadership

Communication

Problem Solving

Tools

CRM systems

Logistics systems

Job description

Social network you want to login/join with:

Location: Hull
Hours: Monday Friday, 08:00 16:30 (40 hours/week)
Salary: £33,000 £38,000 (DOE)
Industry: Logistics & Supply Chain

Candid Hire is delighted to be partnering with a well-established logistics business in Hull to recruit a Customer Service Team Leader. This is a brilliant opportunity for someone with a background in fast-paced customer service to step into a leadership role and make a real impact.

The Role:

As Customer Service Team Leader, you will oversee a small team of advisors, ensuring high-quality service delivery and providing hands-on support when escalations arise. You will be responsible for team performance, daily workflow, and driving a proactive service culture.

Key Responsibilities:

Lead, coach, and develop a team of customer service advisors

Act as the escalation point for complex queries or issues

Monitor KPIs, service standards, and performance metrics

Collaborate with warehouse and transport teams to resolve service challenges

Support the Customer Service Manager with reporting and process improvements

Contribute to a positive and inclusive team culture

What Were Looking For:

Experience in a customer service environment, ideally within logistics, transport, or FMCG

Previous team leader or supervisory experience is essential

Confident communicator with a calm, solutions-focused approach

Comfortable using CRM and logistics systems

A hands-on leader who leads by example

22 days holiday (176 hours) + Bank Holidays

BUPA Connect health cover from day one

Pension scheme (auto-enrolment after 3 months)

Friendly, collaborative working environment

Apply today with Candid Hire the recruitment partner that keeps it real.

(Please note: client details will be shared with shortlisted candidates only.)