Customer Service Team Leader

Paddy Power; South Yorkshire; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Flexible work patterns

Pension scheme

Life cover

Birthday leave

Eyecare vouchers

Employee assistance programme

Job summary

Paddy Power is seeking a Customer Service Team Leader to welcome customers in our retail shops, delivering best-in-class service and promoting online and in-store products. You will lead the team to create a friendly atmosphere and help drive sales and customer satisfaction.

You will respond to queries, support shop goals, and ensure smooth operations, with training provided to build betting sector knowledge and customer service excellence.

Qualifications

• Proven experience in customer service leadership roles.
• Ability to lead a small team in a busy retail environment.
• Strong interpersonal skills and guest-focused attitude.

Responsibilities

• Host customers in shop and provide warm, informative service.
• Promote online and in-store products to customers.
• Support shop goals and assist in meeting targets.
• Step in for the Shop Manager when needed and ensure smooth shop operations.

Skills

Customer service

Team leadership

Retail hospitality

Promoting products

Job description

Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Starting Salary

£13.25 per hour

Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!

How you’ll do it?

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform – NUDGE.
• Company Social Events.
• Groupon Discount Scheme
• Eyecare vouchers

Values that guide us

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.