Customer Service Team Leader

Paddy Power; Weston-super-Mare; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Performance bonus

Promotional rewards

Flexible work patterns

Birthday Leave

Life Cover

Company Pension Scheme

Company Sharesave Scheme

Sick Pay

Employee Assistance Programme

Groupon Discount Scheme

Eyecare vouchers

Job summary

Paddy Power in the United Kingdom is seeking a Customer Service Team Leader to welcome customers in our retail shops and ensure they have an outstanding experience. You will lead by example, engage warmly with every visitor, and promote our Paddy offers while delivering best-in-class service.

You will train and motivate colleagues, support shop goals, manage the shop in the manager's absence, and adapt to evolving situations.

Qualifications

• Customer-facing hospitality and excellent service.
• Willingness to learn promotions and products.
• Ability to meet shop goals and targets.
• Full training provided; attitude matters most.

Responsibilities

• Host customers in shop and engage with warmth.
• Assist customers to place bets and explain promotions.
• Maintain inviting shop presentation standards.
• Cover shop operations in the absence of the Shop Manager.
• Adapt to different situations while staying customer-focused.

Skills

Customer service

Team leadership

Communication

Retail experience

Tools

POS systems

Job description

Starting Salary: £13.25per hour

Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote ourPaddy offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do youhave the ability tomeet shop goals and targets?Don'tworry ifyou'venever worked in the betting industry before, we will provide full training… butit'syour attitude that counts! Does this sound like you? If so, keep reading!

Howyou’lldo it?

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customerqueriesand informing customers about our latest promotions

Other duties will include:

• Assistingcustomers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions


• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers


• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop


• Adapting to different situations while remaining customer-focused


• Fulfilling social responsibility duties by adhering toestablishedguidelines and regulations

What we offer?

• Competitive salary including pay increase after


• Performance Bonus & Promotional rewards


• Annual & Quarterly rewards


• Flexible work patterns


• Family Leave (Adoptive, Parental Leave & Wedding Leave)


• Company Sharesave Scheme (discount on Flutter Shares)


• Life Cover


• Company Pension Scheme.


• Company Sick Pay


• Birthday Leave


• Employee Assistant Programme (including up to 6 free counselling sessions)


• Financial Wellbeing platform – NUDGE.


• Company Social Events.


• Groupon Discount Scheme


• Eyecare vouchers

And the Values that guide us? Here they are:

Customer First,Always| ChangeTheGame | Win Together | FreeToBe Me

We’reproud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’reworking to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; youdon'thave to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, andwe’llsee how we can accommodate them.