Customer Service Team Leader

JR United Kingdom; Gloucester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading international supply chain organisation in Gloucester is seeking an experienced Customer Service Team Leader. This full-time, office-based role involves managing a customer service team, enhancing client satisfaction, and ensuring compliance with customs and trade regulations. Ideal applicants will possess strong leadership skills and experience in supply chain operations.

Qualifications

• Previous experience in customer service leadership in supply chain or logistics.
• Strong understanding of customs compliance and international trade processes.
• Proven ability to lead, coach, and motivate a team.

Responsibilities

• Lead daily operations of the customer service team.
• Develop processes and standards to enhance customer satisfaction.
• Ensure compliance with customs-related activities and documentation.

Skills

Leadership

Customer Service

Problem Solving

Communication

Organizational Skills

Job description

Job Title: Customer Service Team Leader

Location:

Gloucester, United Kingdom

Client:

Elevation Recruitment Group

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Salary: Up to £40,000 DOE

Hours: Full-time, Monday to Friday, 8:00am – 4:30pm

Sector: International Supply Chain & Logistics

About the Role

We are recruiting for an experienced Customer Service Team Leader to join a leading international supply chain organisation in Gloucester. This is a full-time, office-based role, ideal for someone with a strong background in supply chain operations and a passion for delivering and improving customer service standards.

You will be responsible for leading the customer service team to enhance client satisfaction, while ensuring full compliance with customs and international trade regulations.

Key Responsibilities

• Lead and manage the day-to-day operations of the customer service team
• Develop processes and service quality standards to improve customer satisfaction
• Oversee and ensure compliance with customs-related activities and documentation
• Collaborate with other departments to ensure seamless customer experience
• Identify training needs and support team development
• Handle escalations and resolve customer issues promptly and professionally
• Monitor team performance and report KPIs to senior management

Key Requirements

• Previous experience in a customer service leadership role within a supply chain, logistics, or freight environment
• Strong understanding of customs compliance and international trade processes
• Proven ability to lead, coach, and motivate a team
• Excellent communication and problem-solving skills
• Highly organised and process-driven, with a customer-focused mindset
• Comfortable working in a fast-paced, high-volume environment

How to Apply

If you're an experienced customer service leader from a supply chain background, we'd love to hear from you. Please apply today or contact us for more information.