Customer Service Team Leader

SeeMeHired.com; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in health and wellbeing is seeking an experienced Customer Service Team Leader in Bristol. The role involves overseeing a team, ensuring operational efficiency, and fostering collaboration. Ideal candidates will possess strong problem-solving skills and the ability to motivate their team effectively.

Qualifications

• Experience in leading a team in a Customer Service / Contact Centre environment.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Set clear goals and monitor team performance.
• Identify process improvements and implement best practices.

Skills

Problem-Solving

Analytical Skills

Commercial Awareness

Diplomatic Communication

Critical Thinking

Time Management

Job description

Customer Service Team Leader

We have an exciting opportunity for an experienced Customer Service Team Leader to join our Member Advisor team based in Bristol.

As a Team Lead, you will be responsible for overseeing a team of member advisors, ensuring smooth day-to-day operations, fostering collaboration, and delivering high-quality outcomes. You’ll act as a mentor, motivator, and strategic thinker—bridging the gap between team execution and organizational goals.

• Lead, coach, and develop a high-performing team
• Set clear goals and monitor team performance
• Collaborate with cross-functional departments to align on priorities
• Identify process improvements and implement best practices
• Handle conflict resolution and support team morale
• Report on key metrics and progress to senior management

About the role

We are looking for the following skills and background:

· Good problem-solving and analytical skills

· Good commercial awareness with the ability to make decisions with the “bigger picture” in mind.

· Ability to identify when it becomes appropriate to escalate a problem.

· Ability to make effective contact with clinicians, accurate assessment of information obtained, and acting appropriately upon the outcome.

· Strong diplomatic communicator at all levels; verbally and written, to build and maintain internal and external relationships.

· Ability to demonstrate critical independent thinking and the ability to multi-task in time-sensitive situations.

· Effective time management to be able to multi-task, prioritize to meet varying tasks and deadlines, and delegate.

About the company

All around the world, Healix safeguards people's health and wellbeing.

Required Criteria

• Ability to motivate the team
• Experience in leading a team in a Customer Service / Contact Centre environment
• Team Player

Desired Criteria

• Experience in Claims Handling

Skills you'll need