Customer Service Team Leader

Power Leisure Bookmakers Ltd (UK Branch); Manchester; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

Promotional Rewards

Flexible Hours

Family Leave

Sharesave Scheme

Life Cover

Pension Scheme

Sick Pay

Birthday Leave

Employee Assistance

Financial Wellbeing

Social Events

Groupon Discount

Eyecare Vouchers

Job summary

Paddy Power is seeking a Customer Service Team Leader for our Manchester shops. You will welcome customers, deliver best-in-class service, promote Paddy offers, and foster a friendly, high-energy environment.

Training is provided even if you have not worked in betting before; your attitude and teamwork will drive success. Your role includes hosting customers, explaining promotions, assisting bets across terminals and in-shop, and stepping in for the Shop Manager when needed to keep operations

Qualifications

• No prior betting industry experience required; full training provided.
• Customer-focused with ability to meet shop goals.
• Proactive, motivated and results-driven attitude.

Responsibilities

• Host customers in shop and provide best-in-class service.
• Inform customers about latest promotions and offers.
• Assist customers to place bets via terminals, phone, and in-shop channels.
• Maintain an inviting shop presentation and atmosphere.
• Operate in the absence of the Shop Manager to ensure smooth shop running.

Job description

Customer Service Team Leader CSTL Starting Salary: £13.25 per hour

Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!

How you’ll do it?

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

• Competitive salary including pay increase after Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform – NUDGE
• Company Social Events
• Groupon Discount Scheme
• Eyecare vouchers

And the Values that guide us?

• Customer First, Always
• Change The Game
• Win Together
• Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at PaddyPower.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Join us and grow your career with Flutter!