Customer Service Team Leader

William Hill; Clevedon; On-site; GBP 25,000 - 35,000; Full time

Job summary

William Hill is seeking a Customer Service Team Leader to enhance the atmosphere in their betting shops. This role involves leading a team, ensuring excellent service, and maintaining shop standards. With opportunities for career progression and various benefits, it's a chance to make a significant impact in a trusted establishment.

Benefits

Annual pay review and performance bonus

28 days holiday (pro-rata)

Subsidised travel

Comprehensive induction and ongoing training

Opportunities for career progression

Matching pension contributions up to 4%

Sharesave scheme and discounts

Cycle to Work scheme

Qualifications

• Must be 18+.
• Experience in supervision and strong people skills.
• Positive attitude and professional approach.

Responsibilities

• Lead and motivate a team of Customer Service Representatives.
• Coach and develop your team.
• Maintain high standards and ensure the shop looks professional.

Skills

Supervision

People skills

Interpersonal skills

Empathy

Job description

Join to apply for the Customer Service Team Leader role at William Hill.

2 days ago Be among the first 25 applicants.

Job Description

For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

As a Team Leader in one of our betting shops, you’ll play a vital role in helping us maintain this atmosphere, making your mark on our business and industry. You’ll receive continuous training, development, great benefits, and opportunities to progress through our Career Pathways.

Responsibilities

• Lead and motivate a team of Customer Service Representatives.
• Coach and develop your team.
• Maintain high standards and ensure the shop looks professional (e.g., visual displays).
• Build relationships with customers and provide excellent service.
• Champion safer gambling at all times.
• Open and close the shop, supporting your team as needed.
• Ensure shop targets are achieved.

Working Patterns

• Shops operate between 8am-10pm, Monday to Sunday.
• Shifts are scheduled on a rota, including evenings and weekends.

Benefits

• Annual pay review and performance bonus.
• 28 days holiday (pro-rata), plus a paid day off for your birthday.
• Subsidised travel, especially for roles in London.
• Comprehensive induction and ongoing training.
• Opportunities for career progression.
• Matching pension contributions up to 4%.
• Sharesave scheme, discounts, and Cycle to Work scheme.

Requirements

• Must be 18+.
• Experience in supervision and strong people skills.
• Positive attitude and professional approach.
• Excellent interpersonal and empathy skills.

Next Steps

Apply online. Our Talent Acquisition team will review your application, and if successful, you’ll complete an online assessment via HireVue. Successful candidates will be invited for an interview.

About Us

William Hill, part of evoke, has over 1,300 shops across the UK, serving communities since 1966. We foster a culture of trust and belonging, empowering our teams to excel and grow.

About Evoke

Evoke, the new name for 888 Holdings, is committed to innovation and customer delight, offering flexible work options and investing in your development.