Customer Service Team Leader

Healix International; Bristol; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in healthcare assistance seeks an experienced Customer Service Team Leader in Bristol. This role involves overseeing a team, ensuring operational excellence, and fostering collaboration. Ideal candidates will possess strong problem-solving skills and the ability to motivate and manage a team effectively.

Benefits

Healthcare Benefits

Travel Assistance

Medical Assistance

Security Assistance

Qualifications

• Experience leading a team in Customer Service / Contact Centre environment.
• Ability to motivate the team.

Responsibilities

• Oversee a team of member advisors and ensure smooth operations.
• Lead, coach, and develop a high-performing team.
• Identify process improvements and implement best practices.

Skills

Problem Solving

Analytical Skills

Diplomatic Communication

Time Management

Job description

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Job Description

Location: Three Temple Quay, Temple Back East

We have an exciting opportunity for an experienced Customer Service Team Leader to join our Member Advisor team based in Bristol.

As a Team Leader, you will be responsible for overseeing a team of member advisors, ensuring smooth day-to-day operations, fostering collaboration, and delivering high-quality outcomes. You’ll act as a mentor, motivator, and strategic thinker—bridging the gap between team execution and organizational goals.

• Lead, coach, and develop a high-performing team
• Set clear goals and monitor team performance
• Collaborate with cross-functional departments to align on priorities
• Identify process improvements and implement best practices
• Handle conflict resolution and support team morale
• Report on key metrics and progress to senior management

About The Role

We are looking for the following skills and background:

• Good problem solving and analytical skills
• Good commercial awareness with the ability to make decisions with the “bigger picture” in mind.
• Ability to identify when it becomes appropriate to escalate a problem.
• Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome.
• Strong diplomatic communicator at all levels; verbally and written to build and maintain internal and external relationships.
• Able to demonstrate critical independent thinking and the ability to multi-task in situations where the outcome is time sensitive.
• Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.

Skills Needed

Experience in Claims Handling is desirable.

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance worldwide. Our purpose is to help people in difficult situations—whether that’s a cancer diagnosis, medical assistance abroad, or being caught in conflict or natural disaster. We communicate, support, and ensure they get the help they need, including extraction if necessary.

We’re coordinators and problem-solvers, experts in navigating global health and security landscapes. Our teams of doctors, nurses, coordinators, and security experts ensure your people are looked after, supported by technology designed to help individuals, not slot them into a predetermined solution.

We work with governments, NGOs, international corporations, insurers, and more. No two clients are the same: we adapt our services to their needs and to the practical and human needs of the individuals we protect. Many of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We deal with real people.

Company Culture

We focus on ensuring our highly trained specialists have the space and time to be effective. We encourage initiative because situations often throw unexpected challenges—no protocol survives contact with the real world. Our clients have thousands of employees and customers worldwide, so they need a business capable of handling any situation, but also one that cares personally.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with development opportunities and a supportive team spirit.

We aim to nurture this friendly, dynamic culture to attract diverse talent with broad knowledge and skills. As part of Healix, you can expect excellent benefits and an environment where people really care.

Desired Criteria

• Experience in Claims Handling

Required Criteria

• Ability to motivate the team
• Experience leading a team in Customer Service / Contact Centre environment
• Team player

Closing Date: Friday 13th June, 2025

Contract Type: Full-time

Salary: Starting from £30,000 per year

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care