Witness Service Deputy Team Leader (Court Services)

TN United Kingdom; Bristol; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading organization in the UK seeks a Deputy Team Leader for Court Services in Bristol. You will work alongside Team Leaders to deliver the Witness Service, coordinate volunteers, and manage administrative tasks. Ideal candidates will possess strong leadership and communication skills, with a commitment to improving services for diverse clients. This role requires enhanced vetting and checks, and applicants must have the right to work in the UK.

Qualifications

• Experience working with or alongside volunteers.
• High standard of administrative and computer literacy.

Responsibilities

• Coordinate and develop volunteers supporting witnesses.
• Handle administrative tasks and input service data.

Skills

Leadership

Communication

Adaptability

Organizational Skills

Job description

Witness Service Deputy Team Leader (Court Services), Bristol

Location: Taunton Crown (currently functioning within North Somerset Magistrates), Taunton Magistrates and Yeovil Magistrates Court

Citizens Advice offers confidential advice online, over the phone, and in person, for free. We provide support and information to help people overcome obstacles in their lives, from debt to evictions to trouble at work.

About us

The Witness Service has over 260 staff and 3000 volunteers, supporting 15,000 witnesses monthly across criminal courts in England and Wales. Last year, Citizens Advice helped 2.6 million people and received 25 million visits to our digital content.

The Role

As the Deputy Team Leader (Court Services), you will work alongside Team Leaders to deliver the Witness Service within your court(s). You will coordinate and develop volunteers supporting witnesses through the criminal justice process, handle administrative tasks, and input service data.

Who we are looking for

• Experience working with or alongside volunteers
• Motivational leadership skills and team management experience
• Excellent communication skills and adaptability to change
• High standard of administrative and computer literacy

We seek individuals eager to improve and transform our organization, making a positive impact in the lives of many.

To apply

Please submit an anonymous CV and cover letter demonstrating how you meet the following criteria:

• Experience delivering or supporting effective frontline services to diverse clients and stakeholders
• Experience working with volunteers or as a volunteer
• Experience working directly with diverse clients or service users

This role requires enhanced vetting and barring checks, and possibly a Counter Terrorist Check.

Applicants must be based in England or Wales and have the right to work in the UK independently. Citizens Advice is not a sponsoring organization.

We value diversity and inclusion, encouraging applications from underrepresented groups, including people of color, LGBTQ+ individuals, and disabled persons. Reasonable adjustments will be provided for disabled candidates.

This vacancy may close early if a high volume of applications is received. The deadline is 23.59 on the closing date.

For more information about our organization, values, and benefits, see Information, values and benefits. For application guidance, see Guidance notes for applicants.