Service Desk Ops Manager — Inspire & Elevate Teams

CCA Recruitment Group; Wythenshawe; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading recruitment agency is looking for a Service Desk Operations Manager based in Wythenshawe. The successful candidate will inspire and motivate contact centre teams, focusing on improving skills and performance. Responsibilities include evaluating team performance, implementing coaching strategies, and delivering a high-quality customer experience. A strong background in leading teams and achieving performance metrics is essential. This role offers the opportunity to make a significant impact on team growth and success.

Qualifications

• Evidence leading a contact centre team to success.
• Experience of delivering against metrics.
• Proven track record of analytical and reporting skills.

Responsibilities

• Build and deliver success plans for the team.
• Evaluate performance throughout the shift to identify improvements.
• Deliver a fantastic customer experience through all interactions.

Skills

Leadership

Performance evaluation

Coaching

Analytical skills

Time management

Job description

A leading recruitment agency is looking for a Service Desk Operations Manager based in Wythenshawe. The successful candidate will inspire and motivate contact centre teams, focusing on improving skills and performance. Responsibilities include evaluating team performance, implementing coaching strategies, and delivering a high-quality customer experience. A strong background in leading teams and achieving performance metrics is essential. This role offers the opportunity to make a significant impact on team growth and success.