Customer Service Team Lead – Hybrid, European Hub

Syensqo SA; Wrexham; Hybride; GBP 45 000 - 57 000; Plein temps

Avantages offerts par ce poste

Maternity/Paternity leave (16+ weeks)

Language courses (24 languages)

Training platform for all employees

Résumé du poste

Syensqo SA is seeking a Customer Service Team Leader for the Wrexham, UK European Hub. You will guide a team of about 10 CSRs, ensure smooth sales processes, and drive continuous improvement with the Global CS Manager. You will lead quarterly reviews and analytics to support business goals.

The role requires 2–4 years in a similar supervisory role, experience with SAP/Salesforce, and strong people skills. Office-based with remote days, total compensation includes bonus and benefits.

Qualifications

• Excellent communication, coordination, initiative and collaboration skills.
• Strong customer-centric approach.
• Experience in leading teams and improving processes.

Responsabilités

• Lead day-to-day activities of a team of ~10 Customer Service Representatives.
• Ensure high-quality service delivery to internal and external customers.
• Collaborate with Global CS team to review performance and drive improvements.
• Own aspects of Continuous Improvement projects in line with supply chain strategies.
• Lead quarterly service reviews and analyze metrics.
• Work in the office 3 days a week with some remote days.

Connaissances

Communication skills

Coordination

Initiative

Collaboration

Customer centricity

Project management

Excel/Sheets

SAP

Salesforce

Formation

Bachelor's degree or higher

Outils

SAP

Salesforce

Description du poste

Syensqo SA is seeking a Customer Service Team Leader for the Wrexham, UK European Hub. You will guide a team of about 10 CSRs, ensure smooth sales processes, and drive continuous improvement with the Global CS Manager. You will lead quarterly reviews and analytics to support business goals.

The role requires 2–4 years in a similar supervisory role, experience with SAP/Salesforce, and strong people skills. Office-based with remote days, total compensation includes bonus and benefits.