Customer Service & Supply Chain Administrator

Bizerba (UK) Ltd; Wolverton; On-site; GBP 23,000 - 32,000; Full time

Job summary

Bizerba (UK) Ltd is seeking a friendly and organised Customer Service Representative & Supply Chain Administrator based near Milton Keynes, Buckinghamshire. The role links sales, operations and delivery to ensure timely, accurate support while keeping supply chain processes running smoothly.

You will provide responsive customer service, process orders, coordinate with purchasing, warehouse and logistics, and generate routine reports.

Qualifications

• Experience in customer service or supply chain administration.
• Strong verbal and written communication skills with a customer-focused attitude.
• Good numeracy and attention to detail for order processing and record keeping.
• Proficiency with Microsoft Office (Excel) and experience using ERP or order management systems.
• Organisational skills with the ability to prioritise multiple tasks and meet deadlines.

Responsibilities

• Handle customer enquiries by phone and email, logging and resolving issues promptly and courteously.
• Process sales orders, enter order data and maintain order records in internal systems.
• Coordinate with purchasing, warehouse and logistics teams to track stock, delivery dates and shortages.
• Raise and manage purchase orders, track supplier acknowledgements and follow up on outstanding items.
• Monitor order status, update customers on progress and elevate exceptions to relevant stakeholders.
• Maintain accurate inventory and shipment documentation and assist with reconciliations.
• Produce routine reports on order volumes, fulfillment metrics and supplier performance.
• Support continuous improvement initiatives to streamline customer service and supply chain processes.

Skills

Customer service

Communication

Numeracy

Excel

ERP systems

Order management

Organisational skills

Education

Relevant vocational qualification or equivalent experience

Tools

ERP systems

Order management systems

Microsoft Office

Job description

Customer Service Representative & Supply Chain Administrator

Bizerba (UK) Ltd is looking for a friendly, organised Customer Service Representative & Supply Chain Administrator based in Milton Keynes, Buckinghamshire, United Kingdom. This role ensures customers receive timely, accurate support while keeping supply chain processes running smoothly — a key link between sales, operations and delivery.

Purpose of the role

Provide responsive customer service and day-to-day administration of supply chain activities to maintain high service levels, support order fulfilment and help the business meet commercial objectives.

Key responsibilities

• Handle customer enquiries by phone and email, logging and resolving issues promptly and courteously.
• Process sales orders, enter order data and maintain order records in internal systems.
• Coordinate with purchasing, warehouse and logistics teams to track stock, delivery dates and shortages.
• Raise and manage purchase orders, track supplier acknowledgements and follow up on outstanding items.
• Monitor order status, update customers on progress and elevate exceptions to relevant stakeholders.
• Maintain accurate inventory and shipment documentation and assist with reconciliations.
• Produce routine reports on order volumes, fulfillment metrics and supplier performance.
• Support continuous improvement initiatives to streamline customer service and supply chain processes.

Essential skills and experience

• Previous experience in customer service or supply chain administration, preferably within retail or related sectors.
• Strong verbal and written communication skills with a customer-focused attitude.
• Good numeracy and attention to detail for order processing and record keeping.
• Proficiency with Microsoft Office (especially Excel) and experience using ERP or order management systems.
• Organisational skills with the ability to prioritise multiple tasks and meet deadlines.

Desirable skills and experience

• Experience working with purchasing workflows, stock control and logistics coordination.
• Familiarity with retail supply chain practices or B2B customer service environments.
• Knowledge of data reporting and basic analysis to support decision-making.

Qualifications

• A relevant vocational qualification or equivalent practical experience in customer service, administration or supply chain is advantageous but not mandatory.

What we offer

Working pattern: Full-time, Permanent.