Customer Service Supervisor: Lead Teams with Flex Hours

Welcome Break; England; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Flexible working patterns

50% off onsite brands

My Welcome Break discounts

Incentive schemes

Clear career progression

Apprenticeship programmes

Holiday allowance

Cycle to Work

Free onsite parking

Uniform provided

Job summary

Welcome Break is seeking a Customer Service Supervisor at Burtonwood, Warrington. You will lead the customer service and maintenance teams to ensure exceptional service, immaculate facilities and a safe, welcoming environment for every customer on the move.

The role emphasizes hands-on leadership, audits, and continuous improvement across cleanliness, safety and operations. You’ll work with the Site Leader to coach teams, coordinate repairs, handle inspections, and drive a culture where We Care,

Qualifications

• Minimum hours 28 over 4 days with overtime available
• Supervisory experience in fast-paced retail, catering or customer service
• Ability to lead, coach and develop teams
• Standards from site cleanliness and presentation to safety and compliance
• Calm under pressure; coordinate repairs and contractors
• Clear progression opportunities in leadership

Responsibilities

• Lead customer service and maintenance teams to deliver exceptional service and immaculate facilities
• Take ownership of site cleanliness and hygiene
• Support proactive and reactive maintenance
• Ensure health & safety and compliance standards across all areas
• Lead audits and inspections; liaise with different areas of the business
• Respond to customer feedback and foster a We Care, We Are a Team, We Deliver culture

Skills

Supervisory experience

Leadership

Customer service

Job description

Welcome Break is seeking a Customer Service Supervisor at Burtonwood, Warrington. You will lead the customer service and maintenance teams to ensure exceptional service, immaculate facilities and a safe, welcoming environment for every customer on the move.

The role emphasizes hands-on leadership, audits, and continuous improvement across cleanliness, safety and operations. You’ll work with the Site Leader to coach teams, coordinate repairs, handle inspections, and drive a culture where We Care,