Customer Service Supervisor: Lead Multilingual Support Team

Proactive Personnel Ltd; Shrewsbury; On-site; GBP 26,000 - 30,000; Full time

Job summary

Proactive Personnel Ltd in Shropshire is seeking an energetic Customer Service Supervisor to lead our support team. You will oversee daily operations, ensure exceptional service delivery, and motivate staff to excel across multilingual channels.

This permanent, on-site role offers 9am–5pm hours and a salary of £26,000–£30,000 per annum, with opportunities to develop management skills while driving customer satisfaction and upholding the company’s commitment to outstanding service.

Qualifications

• Proven supervising experience in customer service.
• Strong management and team development skills.
• Analytical ability to interpret performance data.
• Experience with scheduling and workflow management.

Responsibilities

• Supervise multilingual customer service team across channels.
• Monitor performance and provide coaching to improve efficiency.
• Manage daily operations, scheduling, and policy adherence.
• Lead effective communication within the team and with customers.
• Resolve escalated issues professionally to company standards.
• Conduct regular meetings to motivate staff and drive improvements.
• Analyze feedback and data to identify trends and improve service.

Skills

Leadership

Coaching

Customer service

Analytical skills

Scheduling

Team motivation

Job description

Proactive Personnel Ltd in Shropshire is seeking an energetic Customer Service Supervisor to lead our support team. You will oversee daily operations, ensure exceptional service delivery, and motivate staff to excel across multilingual channels.

This permanent, on-site role offers 9am–5pm hours and a salary of £26,000–£30,000 per annum, with opportunities to develop management skills while driving customer satisfaction and upholding the company’s commitment to outstanding service.