Customer Service Supervisor & Duty Manager

Booker Group; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food wholesale company in Tees Valley is seeking a Duty Manager to oversee a team of over 40 individuals. In this fast-paced role, you will ensure compliance with legal standards, engage with customers to resolve issues, and manage payroll records. The ideal candidate will have a passion for exceptional customer service, experience in team management, and practical retail trade knowledge. Join us and kick start your career in Food Wholesaling.

Qualifications

• Experience managing or supervising a team.
• Passion for providing exceptional customer service.
• Practical experience in the retail trade.

Responsibilities

• Manage a team of over 40 colleagues.
• Ensure compliance with legal standards and company procedures.
• Engage with customers to resolve issues and improve service.
• Control debt and recover overdue payments.
• Maintain accurate payroll records.

Skills

Exceptional customer service

Team management

Communication skills

Flexible and adaptable

Retail trade experience

Job description

A leading food wholesale company in Tees Valley is seeking a Duty Manager to oversee a team of over 40 individuals. In this fast-paced role, you will ensure compliance with legal standards, engage with customers to resolve issues, and manage payroll records. The ideal candidate will have a passion for exceptional customer service, experience in team management, and practical retail trade knowledge. Join us and kick start your career in Food Wholesaling.