Customer Service Supervisor

JR United Kingdom; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise spécialisée dans la fabrication pour l'industrie de la construction recherche un superviseur du service client. Vous serez responsable de la gestion des commandes, de la communication avec les clients et du développement d'une petite équipe. Un bon niveau d'expérience dans le secteur manufacturier ou de la distribution est souhaité.

Qualifications

• Expérience avérée dans le service client, de préférence dans un environnement manufacturier.
• Capacité à développer une petite équipe.

Responsibilities

• Gérer les commandes clients à travers les processus internes.
• Établir des processus pour tenir les clients informés de l'avancement des commandes.
• Fournir des devis aux clients.

Skills

Gestion des commandes

Processus orientés client

Communication

Sage ou système de saisie des commandes

Job description

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Our client is a bespoke manufacturer of specialist products to the construction industry. As a result of a strategic growth plan, they are now looking to recruit a hands-on customer services supervisor to strengthen their service offering.

Reporting into the Operations Director you will be responsible for:

• Managing customer orders through internal processes
• Establishing processes for keeping customers informed of order progress
• Providing quotes to customers
• Dealing with ad hoc customer queries
• Working cross functionally with production

An experienced customer service specialist you will, ideally, have experience of implementing and sustaining processes from grass roots. You will be experienced and wanting to be hands on with the customer as well as develop a small team. Experience in manufacturing, distribution or hire/rental sectors would be preferable as this role is based in a production facility. You will be confident and positive in your approach and will have a ‘customer comes first’ attitude. Ideally you will have experience of sage or another order input system.

This role is offering between £25,000 and £35,000 DOE and type of contract agreed. This role is a full-time role but our client is open to discussing part time hours.

The candidate must live in commutable proximity to St Helens.