Customer Service Supervisor

JR United Kingdom; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturer in the construction industry is seeking a Customer Service Supervisor to enhance service offerings. This full-time position involves managing customer orders, creating processes for effective communication, and requires a proactive approach with a background in customer service and manufacturing. Competence with Sage systems is advantageous, and candidates must be close to St Helens for commuting.

Qualifications

• Experienced in customer service with background in manufacturing or similar sectors.
• Confident and proactive attitude.
• Ability to manage customer orders and communication effectively.

Responsibilities

• Manage customer orders and keep them informed of progress.
• Provide quotes and handle customer queries.
• Collaborate with production teams.

Skills

Customer-focused approach

Process implementation

Team development

Positive attitude

Tools

Sage

Job description

Social network you want to login/join with:

Customer Service Supervisor, Kingston upon Hull, East Yorkshire

col-narrow-left

Client:

Handley James

Location:

Kingston upon Hull, East Yorkshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Our client is a bespoke manufacturer of specialist products for the construction industry. Due to strategic growth, they are seeking a hands-on Customer Service Supervisor to enhance their service offering.

Reporting to the Operations Director, you will be responsible for:

• Managing customer orders through internal processes
• Establishing processes to keep customers informed of order progress
• Providing quotes to customers
• Handling ad hoc customer queries
• Collaborating with production teams

We seek an experienced customer service professional with a background in implementing and maintaining processes from the ground up. The role involves direct customer interaction and team development. Experience in manufacturing, distribution, or hire/rental sectors is preferred, as the role is based in a production facility. A confident, positive attitude with a customer-first approach is essential. Experience with Sage or similar order input systems is desirable.

This full-time role offers between £25,000 and £35,000 DOE, with flexible contract options. The client is open to discussing part-time hours. Candidates must reside within commuting distance to St Helens.