Bar Shift Leader

University of Hull; Kingston upon Hull; On-site; GBP 26,000 - 27,000; Full time

Job summary

Join a vibrant team as a Bar Shift Leader at the University of Hull's Wetherspoon franchise. This role offers a unique opportunity to lead a team in a bustling student environment, ensuring top-notch service while enjoying a flexible work-life balance. Ideal candidates will have a passion for great service and experience in a bar setting.

Benefits

Generous annual leave entitlement

Employer funded Health Cash Plan

Discounts in various outlets

On-site parking at a minimal cost

Discounted gym membership

Paid volunteering day

Free meals and drinks from the menu

Qualifications

• Experience working in a fast-paced bar environment.
• Experience supervising and leading a small team.

Responsibilities

• Deliver excellent customer service at all times.
• Assist in keeping the bar and front-of-house clean and tidy.
• Deal with customer complaints professionally.

Skills

Customer focus

Teamwork

Drive

Personal integrity

Education

5 GCSEs at grade C and above including English and Maths

Job description

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We're looking for an energetic, hands-on Bar Shift Leader to join our vibrant Wetherspoon franchise right in the heart of the student union. Shifts will be on a rota basis with the expectation of working across our opening times which include late finishes and weekends. With potentially no trading between Christmas and New Year and greater flexibility for holidays during the quieter spring and summer months, this is a rare opportunity to be part of a buzzing bar scene and enjoy a healthier work-life balance. If you're passionate about great service, leading by example, and love the energy of a student crowd, this could be your next great move.

A Little Bit About Us

Hull University Students’ Union is a Charity, with a large Commercial subsidiary; our primary purposes are:

Advancement of education, promoting the interests and welfare of students during study and representing, supporting and advising students.

Being the recognised representative channel between students and the University of Hull and other representative bodies.

Providing social, cultural sporting, recreational activities, and forums for discussions and debate for the personal development of its students.

Our Commercial Subsidiary provides a range of services for students including, a Supermarket, a pub, a nightclub, coffee and food outlets.

Our Values:

Inclusive - We actively support Equality and Diversity we adapt our services to reflect and meet the evolving needs of our members.

Innovative – We look to the future seeking new opportunities, collaborations and partnerships; we are imaginative, creative and progressive

Positive – We continually work to improve your Union, we are confident, optimistic and solution focused.

Fun – We focus on making your time at University as enjoyable as possible.

Supportive – We listen, look out for your best interests and make sure your voice is heard.

About The Role

The Bar Shift Leader role is essential in ensuring our customers receive a first-class service and demonstrate your excellent customer service skills along with your proven ability to motivate, supervise and support others. The key responsibilities are-

• Deliver excellent customer service at all times
• Serve and present beverages, quickly and efficiently, meeting our standards
• Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times
• Keep up to date with current promotions and new products
• Make customers aware of offers on our great food and drink range
• Speak to customers to ensure that they are satisfied with their meals
• Deal with customer complaints in a professional manner
• Deal with deliveries and report and loss or damages to the duty manager
• Assist in keeping wastage to a minimum by the correct pouring and measurement of products
• Maintain personal knowledge by completing in-house training and workbooks
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office
  
  

Number of:

• direct reports: These include Bar Associates and Service Leaders.
• indirect reports: These include Kitchen Associates and Service Leaders.
  
  

Budget responsibility

• direct budget: As allocated by the Bars General Manager.
• indirect budget: Bars annual budget.
  
  

Essential

About You

Qualifications & Training

• 5 GCSE level/equivalent grade C and above, including English and Maths.
  
  

Experience

• Experience working within a fast-paced bar environment
• Experience supervising and leading a small team
  
  

Skills/Ability/Knowledge

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers
  
  

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties
  
  

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Be immaculately dressed
• Maintain excellent time-keeping and attendance
• Be professional at all times
  
  

Team work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the pub is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels
  
  

Developing self and others

• Be motivated to learn and develop self
• Seek feedback and invest time in personal development
• Supervise, train and develop others
• Support, encourage and motivate others
• Coach, guide, and give feedback to others
  
  

Managing Change

• Welcome and embrace change with a positive attitude
• Understand the need for change
• Look for opportunities to improve areas of the pub and business
  
  

Gaining commitment

• Communicate clearly with colleagues and customers
• Gain commitment of others by using own knowledge
• Act as a role model
  
  

Analysing and decision-making

• Understand information quickly and accurately
• Resolve problems using current guidelines
• Be able to work independently and know when to escalate issues
  
  

Desirable

Qualifications & Training

• Food Hygiene Level 2.
  
  

Experience

• Customer service/ hospitality experience
• Food & drink service
  
  

Benefits

Generous annual leave entitlement (full-time entitlement is 27 days plus bank holidays)

3 additional statutory holidays days to be taken between Christmas and New Year

Employer funded Health Cash Plan

Discount in our SPAR shop, Wetherspoon Sanctuary, and Asylum, plus an opportunity to get free tickets to events.

Employee Assistance Programme

Shopping discounts and rewards

On-site parking at a minimal cost

Discounted membership at Hull University Sport and Fitness Centre

One day paid Volunteering day a year

Option to attend all staff event days

Staff feeding includes a meal and a drink from a selection of the menu.

Additional Information

We are committed to ensuring our workforce accurately reflects the diversity of the world we live in. We positively encourage applications from all individuals irrespective of gender, age, home country, ethnic background, sexuality, religious beliefs or disability.

All candidates will be treated equally and all appointments made on merit.

If you require any further information or wish to discuss this role please email [e-mail] or telephone [phone].

We reserve the right to close this vacancy early if we receive a high number of applicants.

Closing date: Sunday 8th June 2025, 11:45 pm.

Interviews will be held W/C 16th June 2025.

To apply please click the following link Bar Shift Leader | Hull University Students' Union - Work with Us powered by StaffSavvy

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Higher Education

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