Customer Service Supervisor

TLC Care; Greater London; Sur place; GBP 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

High spec working environment

Competitive pay

Discounts at retailers (2000+)

Gym membership discount

Healthcare cash-plans

Pension scheme (Auto enrolment)

Free meals

Training & development opportunities

Résumé du poste

TLC Care is seeking a Customer Service Supervisor to lead by example and deliver an outstanding patient experience across our homes in the local area. You will model our values of truth, love and compassion, address feedback and complaints promptly, and drive continuous service improvements to ensure TLC Care is the care home of choice.

As first point of contact for visitors and calls, you will provide professional guidance on our products and services, coordinate administration tasks with the

Qualifications

• Strong communication skills with telephone manner and courteous conduct.
• Ability to manage own time, prioritise, and organise workload.
• Professional, neat appearance and presentation.
• Satisfactory DBS checks and references.
• Evidence of legal eligibility to work in the UK.

Responsabilités

• Lead by example to deliver outstanding customer experience across homes.
• First point of contact for visitors and callers, providing professional guidance.
• Address customer feedback and complaints promptly, driving continuous improvement.
• Assist with administration duties as directed by the Business Support Manager.

Connaissances

Strong communication skills

Telephone manner

Time management

Attention to detail

PC literate

Description du poste

TLC Care's values of Truth, Love and Compassion are embedded in everything we do for our residents. Our people are our core asset and we work hard to engage with team members to maintain our homes as preferred places to live and work. We look for team members who share our values and are passionate about their work and can deliver an excellent service experience.

The main purpose of the Customer Service Supervisor's role is to take a lead on role modelling an outstanding customer experience across all areas of the business. You will deliver exceptional customer service to ensure your business unit if the care home of choice within your local area. You will role model our values of Truth, Love and Compassion embedding them throughout the home. You will be proactively addressing customer feedback with efficient communication and complaint resolution. You will use complaints and feedback to ensure you are always working towards continuous improvement.

To be the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity. You will also ensure that all our stakeholders are supported by providing advice of our products and services.

To assist with some of the Administration duties of the care home as directed by the Business Support Manager.

In return we offer:

• High specification working environment
• Competitive rate of pay
• Discounts at approx. 2000 high street retailers (including supermarkets)
• Discounted gym membership
• Subsidised healthcare cash-plans
• Auto enrolment pension scheme
• Free meals
• Excellent training & development opportunities within a growing organisation

Requirements:

• Strong communication skills with excellent telephone manner, remaining courteous at all times.
• Professional, neat appearance.
• Ability to manage own time, prioritising and organising work appropriately.
• Good attention to detail
• PC Literate
• Satisfactory DBS checks and references
• Evidence of legal eligibility to work in the UK