Customer Experience Leader - Care Home

TLC Care; Greater London; Presencial; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High spec working environment

Competitive pay

Discounts at retailers (2000+)

Gym membership discount

Healthcare cash-plans

Pension scheme (Auto enrolment)

Free meals

Training & development opportunities

Descripción de la vacante

TLC Care is seeking a Customer Service Supervisor to lead by example and deliver an outstanding patient experience across our homes in the local area. You will model our values of truth, love and compassion, address feedback and complaints promptly, and drive continuous service improvements to ensure TLC Care is the care home of choice.

As first point of contact for visitors and calls, you will provide professional guidance on our products and services, coordinate administration tasks with the

Formación

• Strong communication skills with telephone manner and courteous conduct.
• Ability to manage own time, prioritise, and organise workload.
• Professional, neat appearance and presentation.
• Satisfactory DBS checks and references.
• Evidence of legal eligibility to work in the UK.

Responsabilidades

• Lead by example to deliver outstanding customer experience across homes.
• First point of contact for visitors and callers, providing professional guidance.
• Address customer feedback and complaints promptly, driving continuous improvement.
• Assist with administration duties as directed by the Business Support Manager.

Conocimientos

Strong communication skills

Telephone manner

Time management

Attention to detail

PC literate

Descripción del empleo

TLC Care is seeking a Customer Service Supervisor to lead by example and deliver an outstanding patient experience across our homes in the local area. You will model our values of truth, love and compassion, address feedback and complaints promptly, and drive continuous service improvements to ensure TLC Care is the care home of choice.

As first point of contact for visitors and calls, you will provide professional guidance on our products and services, coordinate administration tasks with the