Customer Service Supervisor

TLC Care; Chipping Barnet; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

High specification environment

Competitive pay

Discounts at approx. 2000 retailers

Gym membership discount

Healthcare cash plans

Auto enrolment pension

Free meals

Training & development opportunities

Job summary

TLC Care is seeking a Customer Service Supervisor to lead a team in delivering outstanding service within a local care home. You will be the first point of contact for residents, relatives and visitors, handling inquiries with professionalism and empathy.

The role includes supporting administration duties and addressing feedback to drive continuous improvement while modelling TLC Care's values of truth, love and compassion.

Qualifications

• Strong communication skills with excellent telephone manner.
• Professional, neat appearance.
• Ability to manage own time, prioritising and organising work appropriately.
• Good attention to detail.
• PC Literate.
• Satisfactory DBS checks and references.
• Evidence of legal eligibility to work in the UK.

Responsibilities

• Lead by example to deliver outstanding customer experience across the business units.
• Provide exceptional customer service to position the care home as the preferred local provider.
• Be the first point of contact for telephone calls and visitors, handling inquiries professionally with dignity.
• Support administration duties as directed by the Business Support Manager.
• Address customer feedback and complaints to drive continuous improvement.

Skills

Communication skills

Telephone manner

Professional appearance

Time management

Attention to detail

PC literacy

Right to work in the UK

Job description

TLC Care's values of Truth, Love and Compassion are embedded in everything we do for our residents. Our people are our core asset and we work hard to engage with team members to maintain our homes as preferred places to live and work. We look for team members who share our values and are passionate about their work and can deliver an excellent service experience.

The main purpose of the Customer Service Supervisor's role is to take a lead on role modelling an outstanding customer experience across all areas of the business. You will deliver exceptional customer service to ensure your business unit if the care home of choice within your local area. You will role model our values of Truth, Love and Compassion embedding them throughout the home. You will be proactively addressing customer feedback with efficient communication and complaint resolution. You will use complaints and feedback to ensure you are always working towards continuous improvement.

To be the first point of contact for all telephone calls and personal visitors to the care home, ensuring that all customers both internal and external are treated in a professional manner with respect and dignity. You will also ensure that all our stakeholders are supported by providing advice of our products and services.

To assist with some of the Administration duties of the care home as directed by the Business Support Manager.

In return we offer:

• High specification working environment
• Competitive rate of pay
• Discounts at approx. 2000 high street retailers (including supermarkets)
• Discounted gym membership
• Subsidised healthcare cash-plans
• Auto enrolment pension scheme
• Free meals
• Excellent training & development opportunities within a growing organisation

Requirements:

• Strong communication skills with excellent telephone manner, remaining courteous at all times.
• Professional, neat appearance.
• Ability to manage own time, prioritising and organising work appropriately.
• Good attention to detail
• PC Literate
• Satisfactory DBS checks and references
• Evidence of legal eligibility to work in the UK