Care Home Customer Experience Supervisor

TLC Care; Chipping Barnet; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

High specification environment

Competitive pay

Discounts at approx. 2000 retailers

Gym membership discount

Healthcare cash plans

Auto enrolment pension

Free meals

Training & development opportunities

Job summary

TLC Care is seeking a Customer Service Supervisor to lead a team in delivering outstanding service within a local care home. You will be the first point of contact for residents, relatives and visitors, handling inquiries with professionalism and empathy.

The role includes supporting administration duties and addressing feedback to drive continuous improvement while modelling TLC Care's values of truth, love and compassion.

Qualifications

• Strong communication skills with excellent telephone manner.
• Professional, neat appearance.
• Ability to manage own time, prioritising and organising work appropriately.
• Good attention to detail.
• PC Literate.
• Satisfactory DBS checks and references.
• Evidence of legal eligibility to work in the UK.

Responsibilities

• Lead by example to deliver outstanding customer experience across the business units.
• Provide exceptional customer service to position the care home as the preferred local provider.
• Be the first point of contact for telephone calls and visitors, handling inquiries professionally with dignity.
• Support administration duties as directed by the Business Support Manager.
• Address customer feedback and complaints to drive continuous improvement.

Skills

Communication skills

Telephone manner

Professional appearance

Time management

Attention to detail

PC literacy

Right to work in the UK

Job description

TLC Care is seeking a Customer Service Supervisor to lead a team in delivering outstanding service within a local care home. You will be the first point of contact for residents, relatives and visitors, handling inquiries with professionalism and empathy.

The role includes supporting administration duties and addressing feedback to drive continuous improvement while modelling TLC Care's values of truth, love and compassion.