Customer Service Supervisor

JR United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading bespoke manufacturer in the construction industry is seeking a Customer Service Supervisor in Leeds. This role involves managing customer orders, enhancing service procedures, and collaborating with production teams. Ideal candidates should possess a positive, customer-first attitude and experience in similar sectors.

Qualifications

• Experience in implementing customer service processes
• Hands-on with customer interactions
• Capable of developing a small team

Responsibilities

• Managing customer orders through internal processes
• Establishing procedures to keep customers informed
• Providing quotes and handling inquiries

Skills

Customer-first attitude

Confidence

Positivity

Tools

Sage

Job description

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Customer Service Supervisor, Leeds, West Yorkshire

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Client:

Handley James

Location:

Leeds, West Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Our client is a bespoke manufacturer of specialist products for the construction industry. Due to strategic growth, they are seeking a hands-on Customer Service Supervisor to enhance their service offering.

Reporting to the Operations Director, your responsibilities will include:

• Managing customer orders through internal processes
• Establishing procedures to keep customers informed of order progress
• Providing quotes to customers
• Handling ad hoc customer inquiries
• Collaborating with production teams

The ideal candidate will have experience in implementing and maintaining customer service processes from the ground up. You should be hands-on with customer interactions and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferred, as the role is based in a production facility. Confidence, positivity, and a customer-first attitude are essential. Experience with Sage or similar order input systems is desirable.

This position offers a salary between £25,000 and £35,000 DOE, with the contract type to be agreed. It is a full-time role; however, our client is open to discussing part-time hours.

The candidate must reside within commuting distance of St Helens.