Customer Service Supervisor

JR United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturing company in Sheffield is seeking a Customer Service Supervisor to enhance their service offering. This hands-on role involves managing customer orders and processes while providing quotes and responding to queries. Ideal candidates should have experience in manufacturing or distribution with a strong customer-focused approach.

Qualifications

• Experienced customer service professional.
• Background in manufacturing, distribution, or hire/rental sectors preferred.
• Confident attitude with a 'customer comes first' approach.

Responsibilities

• Manage customer orders through internal processes.
• Provide quotes to customers.
• Collaborate with production teams.

Skills

Customer interaction

Process implementation

Team development

Tools

Sage

Job description

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Customer Service Supervisor, Sheffield, South Yorkshire

Client:

Handley James

Location:

Sheffield, South Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Our client is a bespoke manufacturer of specialist products for the construction industry. Due to strategic growth, they are recruiting a hands-on Customer Service Supervisor to enhance their service offering.

Reporting to the Operations Director, your responsibilities will include:

• Managing customer orders through internal processes
• Establishing processes to keep customers informed of order progress
• Providing quotes to customers
• Handling ad hoc customer queries
• Collaborating with production teams

We seek an experienced customer service professional with a background in implementing and maintaining processes from the ground up. You should be hands-on with customer interactions and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferable, as the role is based in a production facility. A confident, positive attitude with a 'customer comes first' approach is essential. Experience with Sage or similar order input systems is desirable.

This full-time role offers a salary between £25,000 and £35,000 DOE, with the contract type open for discussion. The client is also open to part-time arrangements. The candidate must reside within commuting distance of St Helens.