Customer Service Supervisor

ZipRecruiter; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company seeks a Customer Service Team Leader in Cheltenham to oversee a dedicated team. The ideal candidate will have experience in customer service and team leadership, excel in communication, and foster a supportive environment. This full-time permanent role offers a competitive salary and benefits.

Benefits

Generous company annual leave

Staff discount

Company pension

On-site parking

Regular company events and socials

Qualifications

• Experience in customer service with team leadership responsibilities.
• Excellent written and verbal communication skills.
• Ability to motivate and coach a team.

Responsibilities

• Leading and supporting a small customer service team.
• Monitoring response times and ensuring service standards.
• Providing hands-on support across various communication channels.

Skills

Communication

Problem Solving

Team Leadership

Organizational Skills

Job description

Job Description

Customer Service Team Leader – Cheltenham
Up to £30,000 DOE | Full-Time | Permanent
Cheltenham
Monday – Friday, 9:00am – 5:00pm + 1 Saturday per month

Are you an experienced customer service professional ready to step into a leadership role? Or perhaps you're a team leader already, looking for a fresh opportunity in a new environment? If you’re passionate about delivering outstanding customer service and supporting a team to succeed, this could be the perfect next step in your career.

We’re recruiting for a Customer Service Team Leader to join a busy and growing business based in Cheltenham.

You’ll play a key role in overseeing day-to-day customer interactions across phone, email, and webchat, while coaching and supporting your team to consistently deliver excellent service.

What You’ll Be Doing:

Leading and supporting a small customer service team in daily operations

Acting as a point of escalation for more complex queries and customer complaints

Monitoring response times and ensuring service standards are met

Providing hands-on support via phone, email, and chat as needed

Collaborating with suppliers and internal teams to resolve order and stock queries

Training and mentoring team members, identifying development opportunities

Overseeing payment processes and ensuring customer satisfaction throughout

Assisting with recruitment, rotas, and team planning where required

What We’re Looking For:

Previous experience in customer service, ideally with some team leadership or supervisory responsibilities

Excellent communication skills – both written and verbal

Ability to motivate, support, and coach a team to perform at their best

Strong problem-solving skills and the confidence to handle escalated issues

Organised, detail-oriented, and comfortable in a fast-paced environment

Retail or e-commerce background is desirable but not essential

Benefits:

Generous company annual leave

Staff discount

Company pension

On-site parking

Regular company events and socials

Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to find out more.

Please note: If you haven't heard back within 5 working days, unfortunately your application has not been successful. RE Recruitment acts as an employment agency on behalf of the company

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