Customer Service Supervisor

B&M Retail; Bicester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Store discount

Colleague portal discount

Job summary

B&M Retail in Bicester is seeking a Customer Service Supervisor to help run the cash office and checkout area, ensuring the team delivers the best service for our customers.

This permanent, part-time role is 20 hours per week with shifts between 7am and 10pm. We offer on-the-job training, internal development, and career progression as part of a fast-growing retailer.

You will coach staff, be visible to customers, maintain store standards, protect assets, and contribute to sales growth.

Qualifications

• Experience supervising a small team in a fast paced retail environment.
• Strong numerical and problem solving skills.
• A flexible approach and a 'can do' attitude.
• The ability to think on your feet.

Responsibilities

• You will support the Customer Service Manager in running the cash office and the checkout area delivering the best service to customers.
• Be highly visible and approachable to customers and colleagues while maintaining store standards.
• Provide colleagues with the appropriate skills and knowledge to perform their roles.
• Merchandise the store to provide a welcoming customer environment and drive sales.
• Protect and safeguard the Company assets and ensure processes are followed.

Skills

Team supervision

Customer service

Numerical skills

Problem-solving

Flexible attitude

Job description

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Bicester! This is a permanent, part time role working 20 hours per week, and will require the flexibility to work shifts between the hours of 7am and 10pm. We are one of the UK's fastest growing retailers and, with our ongoing expansion plans, there's never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown. As an essential retailer, our stores are fast-paced and trade 7 days a week.

As a Customer Service Supervisor

You will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

You Will Also

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

It Is Essential That You Have The Following

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a 'can do' attitude
• The ability to think on your feet

At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more!

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.