Retail Customer Service Supervisor (Evenings & Weekends)

B&M Retail; Belfast City District; On-site; GBP 12,000 - 17,000; Part time

Job summary

B&M Retail in Belfast is seeking a Customer Service Supervisor to join our team on a permanent, part-time basis. The role is 20 hours per week with evening and weekend shifts, offering a hands-on opportunity to lead a small team and maintain high standards of service and store presentation.

You will supervise a small team, deliver excellent customer service, ensure legal compliance, and drive sales through effective merchandising.

Qualifications

• Experience supervising a small team in a fast-paced retail environment.
• Strong numerical and problem-solving skills.
• Flexible approach and a can-do attitude.

Responsibilities

• Be passionate about delivering exceptional customer service.
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area.
• Provide colleagues with the appropriate skills and knowledge.
• Be highly visible and approachable to customers and colleagues.
• Operate and deliver processes that ensure the store meets all legal requirements.
• Merchandise the store to provide a welcoming customer environment and drive sales.
• Protect and safeguard the Company assets.

Skills

Team leadership

Customer service

Numerical skills

Problem solving

Flexible/adaptable

Retail experience

Job description

B&M Retail in Belfast is seeking a Customer Service Supervisor to join our team on a permanent, part-time basis. The role is 20 hours per week with evening and weekend shifts, offering a hands-on opportunity to lead a small team and maintain high standards of service and store presentation.

You will supervise a small team, deliver excellent customer service, ensure legal compliance, and drive sales through effective merchandising.