Customer Service Specialist - Supply Chain

Mars Petcare; Slough; Hybrid; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Private healthcare

Generous pension

Life assurance (4x salary)

Gym membership

Annual leave starting 24 days

Job summary

Mars Petcare is hiring a Customer Service/Order Management specialist on a 12-month fixed-term contract in the UK. Roles can be based in Castle Cary, Slough, London Paddington, Plymouth or Waltham, with hybrid working and a salary of £31,400–£34,100 depending on experience.

You will manage customer orders from receipt to delivery, ensuring accuracy and top-notch service levels, and collaborate across functions to drive order-to-cash excellence.

Qualifications

• Previous experience in customer service within supply chain, logistics or order management.
• Experience using ERP systems such as Dynamics 365 and/or SAP.
• Strong problem solving and ability to resolve operational issues.
• Good understanding of logistics, order management and end-to-end processes.
• Excellent communication and stakeholder management.

Responsibilities

• Process customer orders accurately in ERP, including onboarding.
• Build relationships with customers, factories, finance and supply chain.
• Support daily operational activities of the Customer Service team.
• Participate in daily reviews to prioritise and resolve issues.
• Identify and implement continuous improvement in CS and supply chain.

Skills

Customer service

Supply chain

Order management

ERP systems

Communication

Stakeholder management

Tools

Dynamics 365

SAP

Job description

Job Description:

UK- Candidates can be based in Castle Cary - Slough- London Paddington-Plymouth - Waltham

£31,400 - £34,100 DOE

+ Performance Bonus & Exceptional Benefits

37.5 Hrs per week – Mon – Fri

Fixed Term Contract – 12 Months - Hybrid working

Why Join Us?

We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As a Mars Associate, you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today, and we're here to support you every step of the way.

The Role

Join Royal Canin during an exciting period of transformation as part of a major business programme focused on new technology, streamlined processes and enhanced data capabilities. Working within the European Key Accounts team, you'll support a diverse portfolio of customers across 28 European markets in a fast-paced, collaborative environment.

In this role, you'll manage customer orders from receipt through to delivery, ensuring accurate processing, clear communication and excellent service levels.

You’ll work closely with customers, factories, supply chain, finance and other stakeholders to support the end-to-end order-to-cash process, while also identifying opportunities for continuous improvement and operational excellence across the supply chain. This role offers valuable exposure to pan-European operations, complex customer dynamics and cross-functional collaboration.

What’s in it for you?

• Career growth opportunities with structured development & Mars University

• Private healthcare + equal parental leave

• Generous pension (up to 9% contribution)

• Life assurance (4x salary)

• Gym membership & wellbeing support

• Annual leave starting at 24 days, rising to 32 with service

What We’re Looking For

• Previous experience working in a customer service role within a supply chain, logistics, or order management environment is essential.

• Experience using ERP systems, eitherDynamics 365 and/or SAP experience

• Strong problem-solving skills with the ability to identify root causes and resolve operational issues effectively.

• Good understanding of logistics , order management and end-to-end business processes.

• Excellent communication and stakeholder management skills, with the ability to build effective relationships across multiple teams.

• Strong planning and prioritisation skills, with the ability to manage multiple tasks in a fast-paced environment.

• High attention to detail and a commitment to delivering accurate, high-quality work.

• Comfortable working with data and using insights to support decision-making and continuous improvement.

Key Responsibilities

• Process customer orders accurately and efficiently within the ERP system, including support for new customer onboarding.

• Build strong relationships with customers, factories, finance and supply chain teams to ensure smooth order-to-cash delivery.

• Support the wider Customer Service team in managing daily operational activities and customer requirements.

• Participate in daily operational reviews with Customer Service and Logistics teams to proactively manage priorities and resolve issues.

• Help identify and implement continuous improvement opportunities across customer service and the wider supply chain.

What You Can Expect from Mars

• Work alongside 130,000 + Associates worldwide guided by our Five Principles

• Be part of a purpose-driven company shaping “the world we want tomorrow”

• Access world-class training & development from day one

• Join a company with an industry-leading salary and benefits package