Customer Service Specialist - Site Supplies

First Response Site Services Limited; England; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company Pension

Job summary

First Response Site Services Ltd in Rainham, Essex is seeking a Customer Service Specialist – Site Supplies to process customer orders, manage stock levels and deliver first‑class service across the order journey.

You will handle quotes, liaise with suppliers, upsell where possible, and maintain accurate inventory records using our systems. A construction industry background and strong communication are essential.

Qualifications

• Experience working in the construction industry or with site supplies.
• Strong customer service and communication skills.
• Ability to manage stock levels and use inventory systems.
• Comfort with processing orders, quotes and deliveries.

Responsibilities

• Providing first-class customer service to our customers
• Processing customer sales orders accurately and efficiently
• Preparing and issuing customer quotations
• Handling incoming telephone and email enquiries
• Monitoring stock availability and inventory levels
• Updating the company’s inventory management system
• Managing product returns and supplier credits
• Identifying opportunities to upsell products and services
• Work closely with the Tool Hire and Site Supplies teams

Skills

Construction industry knowledge

Customer service

Stock management

Communication skills

Job description

Customer Service Specialist - Site Supplies

Using your construction industry knowledge, you will process customer orders for a wide range of site supplies, manage stock levels, and ensure every customer receives a first-class service.

This is a great career opportunity for an experienced Customer Service Specialist, with good knowledge of contractors tools, PPE, electrical equipment and Janitorial supplies. You will be responsible for processing customer orders efficiently and delivering outstanding service throughout the order process.

Working closely with customers and suppliers, you will obtain quotations, manage deliveries, process returns, and ensure every aspect of the sales transaction is completed accurately using our online systems.

You will confidently handle inbound telephone calls and email enquiries, process sales orders, update our inventory system, and liaise with suppliers regarding stock availability, deliveries, and returns.

This is a busy, varied, and rewarding role that requires excellent organisation, strong communication skills, and the ability to work effectively in a fast‑paced environment.

Your Responsibilities

• Providing first-class customer service to our customers
• Processing customer sales orders accurately and efficiently
• Preparing and issuing customer quotations
• Handling incoming telephone and email enquiries
• Monitoring stock availability and inventory levels
• Updating the company’s inventory management system
• Managing product returns and supplier credits
• Identifying opportunities to upsell products and services
• Work closely with the Tool Hire and Site Supplies teams

What you will bring

• Previous experience working within the construction industry
• Good knowledge of construction site supplies and consumables
• Excellent customer service skills
• Ability to work well under pressure and meet deadlines
• Computer literate with experience using business systems
• Strong written and verbal communication skills
• Excellent time management and organisational skills
• A proactive, positive, and helpful attitude

How we support you

Ongoing training

Friendly and supportive colleagues

How we reward you

You’ll receive a competitive salary, company pension, ongoing training, and genuine opportunities for career progression within a growing business.

Position: Customer Service Specialist – Site Supplies
Salary: £30,000 - £35,000 (depending on experience)
Benefits: Company Pension
Hours: 07:00 – 17:00 (Monday to Friday)
Location: Rainham, Essex

First Response Site Services Ltd
Registered In England no.04443270