Customer Service Specialist - Peterborough (Full Time)

Travelex Limited; Peterborough; On-site; Full time

Job summary

An established industry player in foreign exchange is seeking a Customer Service Specialist in Peterborough. This role is integral to the customer service team, where you will engage with clients over the phone, helping them navigate their travel money needs. You'll be the first point of contact for customers, ensuring their experience is seamless and tailored to their requirements. With a focus on compliance and customer satisfaction, you will contribute to key performance metrics while developing your skills in a supportive environment. If you are passionate about delivering exceptional service and making a difference in customers' travel experiences, this opportunity is perfect for you.

Benefits

25 days plus bank holidays

Employee discount platform

Employee Assistance Program

Cycle to Work Scheme

Life & Dental Insurance

Critical Illness Cover

Qualifications

• Strong numerical and technical skills for handling currency and cash.
• Excellent communication skills for building customer relationships.

Responsibilities

• Nurturing customer relationships through inbound calls.
• Resolving queries regarding Travel Money orders.

Skills

Numerical proficiency

Technical proficiency

Communication skills

Customer relationship management

Problem-solving

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Customer Service Specialist - Peterborough (Full Time)

Travelex Peterborough, England, United Kingdom

Job Type: Full Time, Fixed Term with the potential to become permanent for the right candidate.

Hours per week: 36 hours per week

Salary: £12.70 per hour

Working Patterns: We support our business 24 hours per day, seven days a week, so there are various shifts available. We work on a fixed shift rotation.

Benefits

• 25 days plus bank holidays
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Cycle to Work Scheme
• Life & Dental Insurance, Critical Illness Cover

About the Role

As an integral part of the Travelex Customer Service Team, you will be placed at the heart of a bustling call centre, supporting our customers, both personal and business with their Foreign Exchange options, and ensuring that their travel experience starts off in the best way possible. We want to ensure that we are there to support our customer by being adaptable to their requirements and delivering on our promise to fulfil their travel money needs!

What will you be doing?

• Nurturing and forming relationships with customers through inbound calls to gain a better understanding of their travel and currency requirements, then tailoring their experience based on their needs.
• Supporting both our Customers and Branches with resolving their queries regarding Travel Money orders.
• Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
• Ensuring GDPR and financial regulation standards are adhered with every call whilst delivering on business objectives and metrics such as compliance, customer satisfaction and call handling.
• Delivering on key performance goals both procedural, operational and customer focused.

What do I need to have?

• Numerically and technically proficient – You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and coveting vast amounts of currency regularly. You’ll also need to have a firm understanding of Microsoft Office products such as Outlook, Excel, and Word.
• Great Communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

What does the interview process look like?

• Step 1 – Our team of hiring managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
• Step 2 – You’ll be invited to a face-to-face interview at our Peterborough Head Office to meet with our Call Centre Manager. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you.
• Step 3 – If successful we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Financial Services, Consumer Services, and Retail