Customer Service Specialist: Fast-Track Career Growth

Printed; Cramlington; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discounts

Friends & Family discounts on print

Cycle to work scheme

Home & Tech Scheme

EV scheme

Breakfast and drinks provided

Summer and Christmas Parties

Street food days

Perkbox access

Employee Assistance Programmes

Enhanced parental leave

Employee referral scheme

Job summary

Printed.com in Cramlington is seeking an enthusiastic Customer Service Representative to join our busy CS team. You will handle customer inquiries by phone, email and chat, process reprints and refunds, track deliveries and help maintain high service standards.

Our CS team is central to our growth and offers opportunities to move into other areas such as marketing or product development. Join us to be part of a forward-thinking, supportive environment.

Qualifications

• Demonstrate good telephone manner and empathy in customer interactions.
• Ability to understand and follow written or oral instructions.
• Must maintain a high level of accuracy and attention to detail.
• Show initiative and prioritise in a busy setting.
• Comfortable working in a fast-paced environment and able to multi-task.

Responsibilities

• Deal effectively with customers on a daily basis in a polite and professional manner.
• Respond to emails efficiently and follow up with calls as required.
• Resolve problems or complaints promptly, including arranging reprints or processing refunds/discount codes.
• Review reprinted jobs prior to dispatch.
• Track deliveries with courier service and record relevant information.
• Manage returned jobs via courier service.
• Log all calls accurately throughout the day.
• Handle immediate contact channels (calls, chat, social media) daily.
• Respond to Trustpilot reviews.

Skills

Telephone skills

Empathy

Accuracy

Initiative

Prioritisation

Multi-tasking

Fast-paced environment

Job description

Printed.com in Cramlington is seeking an enthusiastic Customer Service Representative to join our busy CS team. You will handle customer inquiries by phone, email and chat, process reprints and refunds, track deliveries and help maintain high service standards.

Our CS team is central to our growth and offers opportunities to move into other areas such as marketing or product development. Join us to be part of a forward-thinking, supportive environment.