Customer Experience Specialist — Fast-Paced Growth Path

Printed.com; Cramlington; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Staff discount

Friends and Family discount on print

Cycle to work scheme

Home & Tech Scheme

EV scheme

Breakfast and drinks provided

Summer and Christmas Parties

Street food days

Perkbox access

Employee Assistance Programmes

Enhanced parental leave

Employee referral scheme

Job summary

Printed.com in Cramlington seeks a Customer Service Representative to join the CS team. The role focuses on assisting customers, handling emails and calls, processing reprints and refunds, and ensuring timely resolutions in a fast-paced print environment.

You will join a team committed to growth, with opportunities to move into marketing, product development, or other areas as the CS team acts as a launchpad for career progression.

Qualifications

• Excellent communication and empathy to handle customers.
• High level of accuracy in processing information.
• Ability to take initiative and prioritise tasks in a fast-paced environment.

Responsibilities

• Deal effectively with customers on a daily basis in a polite and professional manner
• Respond to emails efficiently, follow up with calls as required
• Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
• Responsible for review of reprinted jobs prior to dispatch
• Tracking deliveries with courier service and recording relevant information
• Managing returned jobs via courier service
• Accurately log all calls throughout the day
• Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
• Respond to reviews on Trustpilot

Skills

Phone etiquette

Empathy

Accuracy

Initiative

Multitasking

Fast-paced

Job description

Printed.com in Cramlington seeks a Customer Service Representative to join the CS team. The role focuses on assisting customers, handling emails and calls, processing reprints and refunds, and ensuring timely resolutions in a fast-paced print environment.

You will join a team committed to growth, with opportunities to move into marketing, product development, or other areas as the CS team acts as a launchpad for career progression.