Customer Service Specialist - Belfast - Part Time

Teleperformance SE; City of Westminster; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Perks at Work

Help@Hand - wellbeing and discounts

Critical Illness - up to £10,000

Cycle to Work Scheme

Eyecare voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards

Refer-A-Friend £1,200 bonus

Wellbeing Webinars

Employee Experience Progress

Job summary

Teleperformance SE is hiring a Customer Service Advisor in the United Kingdom. You will educate customers on the different banking options and help them choose the services that best fit their needs, while ensuring accuracy and regulatory compliance.

You will conduct financial reviews, manage your diary, and balance proactive conversations with scheduled meetings to deliver excellent service and positive outcomes for customers.

Qualifications

• Experience in a customer service environment.
• Ability to manage relationships with customers.
• Excellent organizational and time management skills.
• Willing to attend a face-to-face interview via Teams.

Responsibilities

• Provide outstanding customer service and educate customers on banking options.
• Conduct financial reviews with customers and provide accurate information on financial products and services.
• Balance proactive conversations with planned customer meetings and manage your diary.
• Resolve complaints quickly and restore customer relationships.

Skills

Excellent communication

Regulatory environment

Microsoft Office

Customer focused

Tools

Microsoft Office

Job description

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.

What you'll do

In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You will hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include

• Supporting the bank's way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate:

Desired skills

• Excellent communication skills, both verbal and written
• A background of working within a regulatory environment
• Good technology skills with the ability to use Microsoft Office
• A customer focused attitude, check must be clear of any

' ' adverse results . An adverse result in this context may include active unsatisfied County Court Judgements, active bankruptcy, active Sequestration Orders, active Individual Voluntary Arrangements or active Administration Orders and Decrees etc. Also must be able to provide physical documentation to evidence the last 2 years employment history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us!

Perks at Work

• Perks at Work - Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness - up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards - For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress - Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.