Customer Service Specialist

PIB Group; Lincoln; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

26 days holiday

Death in Service benefit

Company pension scheme

Enhanced maternity and paternity leave

Flexible benefits package

Discounts portal for days out, dining,

Travel discounts

On-site parking and subsidised bistro

Learning & development framework

Community charity grants

Job summary

HomeLet, part of the PIB Insurance Group, is based in Lincoln, UK. We are seeking a proactive Customer Service Specialist to handle queries from policyholders via inbound/outbound calls, contributing to sales retention and incremental revenue.

The role emphasizes accuracy, strong communication, and attention to detail, with the chance to grow within a large UK lettings and insurance group. Competitive salary and comprehensive benefits are offered.

Qualifications

• Previous experience in sales (preferred).
• Strong communication and problem-solving abilities.
• High level of attention to detail and organisational skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Provide excellent customer service to policy holders via inbound and outbound calls.
• Support the sales team to retain business and generate additional income at every opportunity.

Skills

Sales experience

Communication

Attention to detail

Microsoft Office

Tools

Microsoft Office Suite

Job description

We’re hiring! Join our team of innovators and game changers…..

Are you looking for a role where your skills are valued, your ideas matter and your development and growth is priority?

At HomeLet, we are on a mission….to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen.

With over 30 years in the industry, HomeLet is one of the leading brands that support the UK’s vibrant private rented sector.

As part of the prestigious PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK.

As the UK’s largest tenant referencing and Insurance firm in the sector, we pride ourselves in providing fast, accurate and reliable products, to tenants, landlords and letting agents - we've referenced more than a million tenants over the last three years!

Job Overview

We are looking for a proactive and detail-oriented Customer Service Specialist to join our team. You will be required to provide excellent customer service to our existing policy holders dealing with queries via inbound and outbound calls. You'll play a key part in supporting the sales team to retain business and to generate additional income at every opportunity.

Qualifications And Skills

• Previous experience in sales (preferred).
• Strong communication and problem-solving abilities.
• High level of attention to detail and organisational skills.
• Proficiency in Microsoft Office Suite

Why Work With Us

• Competitive salary
• 26 days holiday allowance with the option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Benefits portal offering discounts days out, restaurants, travel and many more
• Purpose built, modern office with free parking and on-site subsidised bistro
• A comprehensive learning & development framework to support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.