Customer Service & Site Operations Manager

Welcome Break; Woodall; Remoto; GBP 29.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance per shift (£10)

Annual bonus

Discounts on onsite brands

Onsite parking

Uniform provided

Cycle to Work

Descrizione del lavoro

Welcome Break is seeking a Customer Service Manager at Woodall, near Sheffield, to lead our customer service and maintenance teams and deliver an exceptional, safe, and welcoming experience for customers on the move. This hands-on role focuses on site cleanliness, proactive maintenance, and running health and safety standards across all areas.

You will work with the Site Leader to resolve issues quickly, coach staff, and drive audits, inspections and continuous improvement.

Competenze

• Have management experience in a fast-paced retail, catering or customer service environment
• Enjoy leading, coaching and developing teams and know how to get the best out of people
• Take real pride in standards from site cleanliness and presentation to safety and compliance
• Can stay calm under pressure, prioritise quickly and keep things moving in a high-volume environment
• Are confident handling audits, inspections and day to day problem solving, including coordinating repairs and contractors
• Are ambitious and keen to grow your leadership career with clear progression opportunities

Mansioni

• Lead customer service and maintenance teams to deliver exceptional service, immaculate facilities and a safe, welcoming environment for customers on the move
• Own site cleanliness and hygiene, support proactive and reactive maintenance, and ensure health & safety and compliance standards across all areas
• Lead on audits and inspections, liaise with different areas of the business and customer feedback to drive improvements and a culture of We Care, We Deliver

Descrizione del lavoro

Welcome Break is seeking a Customer Service Manager at Woodall, near Sheffield, to lead our customer service and maintenance teams and deliver an exceptional, safe, and welcoming experience for customers on the move. This hands-on role focuses on site cleanliness, proactive maintenance, and running health and safety standards across all areas.

You will work with the Site Leader to resolve issues quickly, coach staff, and drive audits, inspections and continuous improvement.