Customer Service & Site Operations Manager

Welcome Break; Rotherham; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Annual bonus

Discounts on onsite brands

Job summary

Welcome Break is seeking a Customer Service Manager to lead our customer service and maintenance teams, delivering exceptional service, immaculate facilities and a safe, welcoming environment for customers on the move.

The role focuses on ownership of site cleanliness, proactive and reactive maintenance, audits, health & safety compliance and staff development, with clear progression opportunities and a hands-on leadership style.

Qualifications

• Management experience in fast-paced retail, catering or customer service.
• Ability to coach and develop teams and drive performance.
• Pride in standards from site cleanliness to safety and compliance.

Responsibilities

• Lead customer service and maintenance teams to deliver excellent service.
• Ensure site cleanliness, hygiene and safety across all areas.
• Lead audits/inspections and coordinate contractor repairs when needed.
• Collaborate with the Site Leader to resolve issues and keep operations running.

Skills

Management experience

People leadership

Coaching

High-volume operations

Audits & inspections

Problem solving

Job description

Welcome Break is seeking a Customer Service Manager to lead our customer service and maintenance teams, delivering exceptional service, immaculate facilities and a safe, welcoming environment for customers on the move.

The role focuses on ownership of site cleanliness, proactive and reactive maintenance, audits, health & safety compliance and staff development, with clear progression opportunities and a hands-on leadership style.