Customer Service / Sales Support Team Leader

Huntress; Leeds; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Outstanding holidays

Job summary

Huntress in East Leeds is seeking a Customer Service / Sales Support Team Leader to oversee daily operations, process orders, manage customer enquiries, and coordinate deliveries while keeping systems accurate.

You'll act as the link between customers, couriers and internal teams, leading a two-person team, training colleagues, and ensuring timely responses and data integrity across CRM and ERP systems.

Qualifications

• Excellent communication and customer service skills.
• Some line management experience.
• Experience in Manufacturing or FMCG preferred.
• Strong organisational and time management abilities.
• Attention to detail and data accuracy.
• Experience with CRM and order processing systems.

Responsibilities

• Respond to customer queries by phone and email, resolving service requests promptly.
• Process and correct customer, project and partner orders, maintain records.
• Liaise with couriers on deliveries, re-deliveries and damage reporting.
• Manage customer service cases and project queries through to resolution.
• Chase deliveries and keep customers updated.
• Raise RMAs, process credits, and submit courier claims.
• Maintain accurate CRM and ERP records.
• Create quotations and process pro-forma payments.
• Support the two-person team and coordinate holiday meetings, training.

Skills

Strong communication

Customer service

Line management experience

Organisational skills

Time management

Attention to detail

CRM & order processing

Tools

CRM systems

ERP systems

Job description

Customer Service / Sales Support Team Leader

Location: East Leeds - office based role

Salary: £30-40,000

Benefits: Outstanding holidays

About the Role

We're looking for a Customer Service/ Sales Support Team Leader to support daily operations - processing orders, managing customer enquiries, coordinating deliveries, and keeping our systems accurate. You'll be the link between customers, couriers and internal teams, ensuring requests are handled efficiently and communication runs smoothly.

What You'll Be Doing

• Responding to customer queries by phone and email, resolving service requests professionally and promptly
• Processing and correcting customer, project and partner orders, maintaining accurate records
• Liaising with couriers on deliveries, re-deliveries and damage reporting
• Managing customer service cases and project queries through to resolution
• Chasing deliveries and keeping customers updated
• Raising RMAs, processing credits, and submitting courier claims
• Maintaining accurate CRM and ERP records
• Creating quotations and processing pro-forma payments
• Supporting the team of two and holiday meetings, conducting training/coaching

What We're Looking For

• Strong communication and customer service skills
• Some line management experience
• Experience of working in Manufacturing or FMCG
• Good organisational and time management ability
• Attention to detail and data accuracy
• Competence with CRM and order processing systems

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.