Customer Service & Sales Support Coordinator

Michael Page (UK); Rotherham; On-site; GBP 35,000; Full time

Job summary

Une opportunité fantastique s'offre à un Coordinateur de Service Client & Vente au sein d'une grande organisation dans le secteur industriel à Rotherham. Le candidat retenu sera responsable de la gestion des opérations de service client, du soutien à l'équipe de vente, et de l'amélioration de la qualité du service. L'entreprise offre un environnement de travail amical avec un salaire compétitif et des avantages attractifs.

Benefits

Pension plan

25 days holiday leave

Life Assurance 4 x annual salary

Free on site parking

Generous annual bonus scheme

Qualifications

• Expérience prouvée dans un rôle de service client dans l'industrie manufacturière.
• Capacité à travailler en équipe et à gérer plusieurs tâches.
• Compétences en communication et en relations interpersonnelles excellentes.

Responsibilities

• Coordonner et gérer les opérations de service client pour assurer la satisfaction client.
• Soutenir l'équipe de vente avec des tâches administratives.
• Préparer des rapports réguliers sur les problèmes de service client pour la direction.

Skills

Communication

Interpersonal skills

Organisational skills

Multitasking

Tools

MS Office

CRM software

Job description

• A fantastic opportunity to work for a global organisation.
• Friendly team environment

About Our Client

Our client is a large organisation in the industrial / manufacturing sector. With a global reach, they are known for their high-quality products and their commitment to customer satisfaction. They have a strong team ethos and are located in Rotherham, offering a friendly and supportive working environment.

Job Description

• Coordinate and manage customer service operations to ensure customer satisfaction.
• Support sales team with administrative tasks.
• Handle customer queries, complaints, and feedback in a timely and professional manner.
• Develop and maintain solid relationships with customers and internal teams.
• Prepare regular reports on customer service issues for management review.
• Identify and implement strategies to improve quality of service, productivity and profitability.
• Participate in team meetings and training sessions.
• Ensure compliance with company policies and procedures.

The Successful Applicant

A successful Customer Service & Sales Support Coordinator should have:

• Proven experience in a customer service role within the industrial / manufacturing industry.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in MS Office and CRM software.
• Ability to work well in a team-oriented environment.

What's on Offer

• A competitive salary of £35,000
• Generous annual bonus scheme.
• Pension plan.
• 25 days holiday leave.
• Life Assurance 4 x annual salary.
• Free on site parking.

Please not that this role is fully office based