IFS Support Consultant

Connor Fox Recruitment Solutions; City of Edinburgh; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading technology consultancy seeks an IFS Support Consultant to deliver exceptional service and support for IFS users. Responsibilities include resolving client issues, providing guidance on system use, and ensuring seamless integration with IFS solutions. This role supports remote work in the UK and offers opportunities for professional growth.

Benefits

32 days holiday including bank holidays

Life assurance

Enhanced pension contributions

Opportunities for professional development

Quarterly gatherings for remote workers

Qualifications

• Previous experience supporting IFS systems.
• Experience interacting with clients to understand their business processes.

Responsibilities

• Providing timely support to clients using IFS solutions.
• Resolving client issues and troubleshooting system problems.
• Documenting client inquiries and support activities.

Skills

Technical proficiency in IFS systems

Strong troubleshooting skills

Excellent customer service

Communication skills

Job description

Social network you want to login/join with:

Our partner is a leading technology consultancy delivering successful and innovative business change to its clients. They are an IFS Gold Channel Partner and a certified IFS Reseller.

As an IFS Support Consultant, you will provide assistance and support to IFS users within the contracted service level agreements. Your responsibilities include resolving client issues, offering guidance on system usage, and ensuring a seamless experience with our IFS solutions.

Responsibilities include:

1. Providing timely and effective support to clients using IFS solutions and software products, addressing issues or concerns that arise, including pre/post implementations, upgrades, and business as usual.
2. Monitoring and responding to incoming issues on the Service Desk, managing faults logged through to resolution.
3. Communicating with clients to understand their needs and advising on best practices for utilizing the IFS system.
4. Troubleshooting and resolving system issues, collaborating with technical and functional teams.
5. Documenting and tracking client inquiries and support activities.

Requirements:

• Technical proficiency in IFS systems, including functionalities, modules, and configuration.
• Strong troubleshooting skills and problem-solving abilities.
• Excellent customer service and communication skills.
• Previous experience supporting IFS systems.
• Experience interacting with clients and understanding their business processes.

What you get:

• UK remote work with quarterly gatherings
• 32 days holiday including bank holidays
• Life assurance
• Enhanced pension contributions
• Opportunities for professional development and career growth

If you're interested and want to learn more, please apply. We look forward to receiving your application!

Diversity, Equity & Inclusion at Connor Fox Recruitment Solutions

We are committed to diversity, equity, and inclusion throughout our recruitment process. We believe diverse talent drives innovation and success, and we aim to connect employers with candidates from all backgrounds, fostering inclusive workplaces.

We welcome applications from individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, religions, and backgrounds. Our recruitment is based on merit, skills, and potential, ensuring equal opportunities.

If you need adjustments during the application process, please let us know. We are here to support you.

Let’s build a more inclusive workforce together!