Customer Service Advisor and Sales Advisor

Exertis (UK) Ltd.; England; Remote; GBP 21,000 - 27,000; Full time

Job summary

Certas Energy, the UK's largest independent distributor of fuel and lubricants, is looking for a Customer Sales & Service Advisor to join our team at our office in Cheshire on a fixed-term contract through March 2027. You will deliver outstanding customer experience while applying a consultative sales approach.

Handle inbound inquiries, identify customer needs, recommend products, and contribute to sales targets.

Qualifications

• Proven experience in telephone sales, upselling and cross-selling.
• Strong customer service and communication skills.
• Ability to build rapport and handle objections confidently.
• Target-driven and results-focused approach.
• Excellent organisational and prioritisation skills.

Responsibilities

• Handle inbound customer enquiries via phone, email, webchat and other channels.
• Using a consultative sales approach to identify customer needs and recommend relevant products and services.
• Maximise sales opportunities through cross-selling, upselling and new customer acquisition activities.
• Negotiating within agreed guidelines to improve conversion rates and profitability.
• Supporting fuel and ancillary product sales campaigns and prospecting initiatives.
• Achieving sales, service and performance targets while maintaining a high-quality customer experience.
• Resolving customer complaints efficiently and within agreed service levels.
• Accurately recording customer interactions, quotations, enquiries and sales activity on company systems.

Skills

Telephone sales

Upselling

Cross-selling

Customer service

Communication skills

Rapport building

Objection handling

Target driven

Organisational skills

Prioritisation

Education

GCSE Maths

GCSE English

Job description

Select how often (in days) to receive an alert:

Job Title: Customer Service Advisor and Sales Advisor

Location: Cheshire, GB, WA3 6GR

Contract Type: Fixed Term Contract

Location Type: Office Based

Date Posted: 23 Oct 2026

How you’ll power our business as a Customer Sales & Service Advisor

Fixed term contract to March 2027

Are you passionate about delivering great customer service andidentifyingthe right solutions for customers?We'relooking for a Customer Sales & Service Advisor to join our team, helping customers through a consultative sales approach while delivering an outstanding customer experience.

In this role, you'll maximise sales opportunities through inbound customer interactions, using your communication and relationship-building skills to understand customer needs, recommend suitable products and services, and support new customer acquisition. You'll play a key role in driving sales performance, increasing customer satisfaction and ensuring every customer interaction reflects our commitment to excellence.

At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career.

What you’llbe doing

Handling inbound customer enquiries via phone, email, webchatand other communication channels.

Using a consultative sales approach to identify customer needs and recommend relevant products and services.

Maximisingsales opportunities through cross-selling,upsellingand new customer acquisition activities.

Negotiating within agreed guidelines to improve conversion rates and profitability.

Supporting fuel and ancillary product sales campaigns and prospecting initiatives.

Achieving sales,serviceand performance targets whilemaintaininga high-quality customer experience.

Resolving customer complaints efficiently and within agreed service levels.

Accurately recording customer interactions, quotations,enquiriesand sales activity on company systems.

What we’llneed from you

Proven experience in telephone sales,upsellingand cross-selling.

Strong customer service and communication skills.

Ability to build rapport and handle objections confidently.

Target-driven and results-focused approach.

Excellentorganisationalandprioritisationskills.

GCSEMathsand English (or equivalent).

Why join CertasEnergy?

AtCertasEnergy, our people are key to our success. We are committed to creating a safe,inclusiveand supportive environment where everyone can thrive and develop their career.

What you’llget from us

Opportunity to join the UK's largest independent fuel distributor.

Ongoing training,coachingand development.

Career progression opportunities within DCC Energy.

Supportive and collaborative team environment.