Customer Service / Sales Administrator

Midco Print & Packaging; Leicester Forest East; On-site; GBP 21,000 - 25,000; Full time

Job summary

Midco Print & Packaging in the United Kingdom is seeking a Customer Service / Sales Administrator to join our friendly, family-run team. You will handle customer enquiries, produce quotations, and process orders while coordinating with field sales reps, suppliers and customers.

We value good communication, strong IT skills, a keen eye for detail, and reliable arithmetic. Photoshop and Illustrator knowledge is a plus but not essential; hours are Monday to Friday, 9am–5pm.

Qualifications

• Experience in a customer service or sales environment.
• Good administration skills.
• Excellent customer service skills.
• Good communication skills.
• Excellent telephone manner.
• Excellent IT skills.
• Good attention to detail.
• Good commercial awareness.
• Basic arithmetic skills.
• Knowledge of Photoshop, Adobe Illustrator (not essential).

Responsibilities

• Taking and processing customer enquiries
• Producing quotations for customers
• Processing Orders
• Liaising with Field Sales Representatives, Suppliers and Customers
• Chasing suppliers for quotes

Skills

Customer service

Administration

Communication

Telephone manners

IT skills

Attention to detail

Commercial awareness

Basic arithmetic

Photoshop

Adobe Illustrator

Tools

Photoshop

Adobe Illustrator

Job description

An opportunity has arisen for an administrator to join our Customer Service/Sales team, in a family run business. We have over 52 years’ experience working with the NHS in print and packaging. We are specialist suppliers to major hospitals and laboratories throughout the UK & Ireland. As a company we believe it is very important to invest time to train and support all our employees with continual help.

The Customer Service / Sales Administrator will be responsible for:

• Taking and processing customer enquiries
• Producing quotations for customers
• Processing Orders
• Liaising with Field Sales Representatives, Suppliers and Customers
• Chasing suppliers for quotes

The successful Customer Service / Sales Administrator will have the following:

• Previous experience working in a customer service / sale environment.
• Good administration skills
• Excellent customer service skills
• Good communication skills
• Excellent telephone manner
• Excellent IT skills
• Good attention to detail
• Good commercial awareness
• Basic arithmetic skills
• Knowledge of Photoshop, Adobe & Illustrator but not essential

The role is system based so it is paramount the successful applicant has excellent attention to detail and good concentration skills.

The hours of work are Monday to Friday, 9am-5pm.