Customer Service Returns Agent

Europcar; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading car rental company in Luton seeks a Customer Service Returns Assistant to deliver top-notch customer support at our rental facility. The role demands excellent communication, teamwork, and a clean driving record. You will ensure customers receive and return vehicles smoothly while meeting key performance indicators. The position offers various shift patterns and benefits like a competitive salary and holiday entitlement. Join us to provide an outstanding customer experience in a fast-paced environment.

Benefits

Competitive Basic Salary

Bonus earnings potential

5.6 weeks holiday

Enhanced Maternity and Adoption Leave

Pension and life insurance

Discounted car hire rates

20% discount on mobile contracts

Confidential legal support

Qualifications

• Passion for service and a level-headed approach to dealing with daily challenges.
• Ability to work in a fast-paced environment.
• Car rental or sales experience is desirable but not essential.

Responsibilities

• Work closely with staff to ensure timely vehicle returns.
• Maintain excellence in customer service and KPI achievement.
• Complete administration accurately according to procedures.
• Process workshop vehicles according to operating procedures.

Skills

Excellent communication skills

Teamwork

Flexibility in working hours

Customer facing experience

Education

Full valid clean driving licence with a minimum of 4 years driving experience

Job description

Job Description

Europcar is looking for Customer Service Returns Assistant

Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Luton Airport location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you

• Competitive Basic Salary
• Bonus earnings potential
• Starting 5.6 weeks holiday (including bank holidays)
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts
• Confidential legal and support service through BUPA

Career progression and development

forms part of current non contractual benefit offering

Main duties

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
• Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
• Ensure all administration is completed accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.

Key skills required

• A full valid clean driving licence with a minimum of 4 years driving experience is required
• Excellent communication and face to face interpersonal skills
• Ability to work as part of a team in a fast paced environment
• Flexibility in your working hours including availability during the day evenings and weekends - our locations can offer you a wide variety of shifts.
• Car rental / sales experience is desirable but not essential (training will be provided)

If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The company will not accept any terms and conditions based on speculative applications being sent.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250 000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations : Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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