Customer Service & Retention Advisor (Outbound)

JAM Recruitment Ltd; Bristol; On-site; GBP 21,991 - 31,321; Part time

Job summary

JAM Recruitment Ltd is seeking a Customer Service Adviser to join their client’s team in Bristol on a temporary contract. In this role, you will make outbound calls, maintain records, and provide outstanding customer service. Ideal candidates should have strong communication skills and a willingness to learn. This position may lead to a permanent role or apprenticeship.

The role offers a competitive pay rate of up to £19.35 per hour with the opportunity for career progression.

Qualifications

• Excellent communication and customer service skills.
• Positive attitude and willingness to learn.
• Good IT skills, including Microsoft Excel.
• Strong attention to detail and ability to work as part of a team.

Responsibilities

• Make outbound calls to support renewals and retention.
• Provide excellent customer service and handle enquiries professionally.
• Promote the benefits and services available to members.
• Maintain accurate records and update databases.
• Work towards individual and team targets.
• Liaise with internal departments to resolve account queries.

Skills

Excellent communication skills

Customer service skills

IT skills, including Microsoft Excel

Attention to detail

Education

Functional Skills in English and Maths

Job description

JAM Recruitment Ltd is seeking a Customer Service Adviser to join their client’s team in Bristol on a temporary contract. In this role, you will make outbound calls, maintain records, and provide outstanding customer service. Ideal candidates should have strong communication skills and a willingness to learn. This position may lead to a permanent role or apprenticeship.

The role offers a competitive pay rate of up to £19.35 per hour with the opportunity for career progression.