Customer Service Representative - Uncapped Commission

ZipRecruiter; Swansea; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company is seeking a Sales Advisor for their Swansea Contact Centre. Ideal candidates will be confident communicators capable of building relationships and discussing products that enhance customers' digital lives. The role offers a competitive salary, flexible working options, and numerous benefits to support both personal and professional growth.

Benefits

Online GP access for employees and family

Paid carer's leave for up to 2 weeks

Eight weeks half pay for family leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Confident communicator with prior customer interaction.
• Ability to build rapport and negotiate effectively.

Responsibilities

• Engage customers over the phone to discuss product offerings.
• Provide solutions to enhance customers' digital experiences.
• Participate in training to effectively sell products.

Skills

Communication

Negotiation

Relationship Building

Job description

Job Description

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Location: Swansea Contact Centre

Address: The Strand, Swansea, SA1 2AB

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?