Customer Service Representative - Uncapped Commission

ZipRecruiter; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for a Sales Advisor role in Newcastle upon Tyne. This full-time position offers a supportive team environment and flexible working arrangements, allowing you to balance your personal and professional life. You'll receive comprehensive training to confidently discuss products and services, helping customers enhance their digital experiences. With a competitive starting salary and numerous perks, including career development opportunities and generous family leave, this role is perfect for those looking to make a meaningful impact in a rewarding career.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Hugediscounts on products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental cover

Qualifications

• Confidence in talking and building relationships.
• Ability to discuss products and services effectively.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Recommend suitable products based on customer needs.

Skills

Communication Skills

Sales Skills

Customer Relationship Management

Job description

Job Description

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Start Date: June 2025 onwards

Why this job matters

If you’re confident in talking, enjoy asking questions, and building relationships, then this could be the role for you. Whether you have extensive life experience or handle everyday negotiations with family, your transferable skills can succeed in a sales advisor role with EE.

We’ll provide training so you can confidently discuss our products and services. This role involves talking to customers over the phone about enhancing their digital lives and recommending suitable products. Join our Sales Team in Tyneside or Gosforth.

We understand life is dynamic, and this role is designed with flexibility in mind. We support your success by allowing you to schedule breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video, 24/7, for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Hugediscounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and personal growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to contribute to your community.
• Optional private healthcare and dental cover.

Join us for a supportive team environment, meaningful development opportunities, and a rewarding career.

What are you waiting for?