Customer Service Representative - Uncapped Commission (Whitley Bay)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative in Newcastle upon Tyne. This permanent, full-time role offers uncapped commission and a supportive environment where you can grow your skills. Engage with customers to enhance their digital experiences without hard selling. Enjoy flexible working options, comprehensive training, and a variety of benefits including healthcare access, generous family leave, and discounts on products. If you're passionate about customer service and want to make a difference, this is the perfect opportunity for you!

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family leave with full and half pay

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Optional dental care

Qualifications

• Confident in talking and building relationships with customers.
• No hard sales; focus on enhancing customers' digital lives.

Responsibilities

• Discuss how EE can enhance customers' digital lives over the phone.
• Recommend suitable products based on customer needs.

Skills

Customer Service Skills

Communication Skills

Relationship Building

Job description

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Customer Service Representative - Uncapped Commission (Whitley Bay), Newcastle-upon-Tyne, Tyne and Wear

**Client:** EE

**Location:** Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Details

- **Job Category:** Other

- **EU work permit required:** Yes

Job Overview

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Type: Permanent, Full Time

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Job Description

Why this job matters: If you're confident in talking, enjoy asking questions, and building relationships, this role could be for you. No hard sales involved; you'll discuss how EE can enhance customers' digital lives and recommend suitable products over the phone. Training will be provided to help you confidently discuss all our products and services.

We value flexibility and support work-life balance, offering options like scheduling your own breaks, banking time, and occasional home working.

Benefits

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses
• Online GP access 24/7 for you and your family
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave: 18 weeks full pay and 8 weeks half pay in the first year
• Discounts on EE & BT products, saving hundreds of pounds annually
• Support for career development
• Season Ticket Travel Loan
• Volunteering days
• Optional private healthcare and dental

Join our team for a meaningful career with support, training, and a great culture. Apply now!